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Customer service officer

Wigan
Your Housing Group
Customer service officer
Posted: 15h ago
Offer description

Overview

Job Title: Customer Service Officer (Reception and Admin)

Contract: Permanent

Location: Coops Foyer

Weekly Hours: 35

Your Housing Group has an exciting opportunity for a full time, permanent Reception and Administrative Officer at our Coops Foyer supported accommodation scheme for 16-25 year olds in Wigan town centre. The role is based on the scheme at Coops Foyer in Wigan Town Centre, and will move to our exiting new Wigan Foyer when this development is completed in the near future. We are looking for an enthusiastic and approachable individual who enjoys working in a fast-paced environment.


What will my working week look like?

A Customer Service Officer works a 35hr week, Monday-Friday 9am – 5pm but we ask for some flexibility negotiable hours between 8am-8pm. This can be flexible to suit the right candidate but a level of flexibility is also expected in order to deliver the role around times that meet the needs of the young people in the Foyer.


Responsibilities

* Provide a reception function to the Scheme, ensuring a positive and professional service to both customers and visitors.
* Deliver administrative and clerical support to the team, including collating data for reporting purposes.
* Oversee the reporting of repairs to Your Response, keeping accurate repair’s records and monitoring completion of works.
* Responsible for ordering goods and supplies, creating orders and processing invoices through the eFinance/ePayables systems.
* Manage a busy reception area as part of an interdisciplinary team with years of experience and a passion for supporting young people.


What would make me stand out

* Relate to vulnerable residents
* Ability to demonstrate empathy
* Good interpersonal skills and communication skills with the ability to relate to a wide range of people
* Good administration and organisational skills and ability to prioritise a busy workload
* Ability to work unsupervised and use own initiative
* Ability to use a range of IT packages
* Ability to work accurately with figures


That all sounds great — what’s in it for me?

In return we offer £22,932 for a 35 hour week, and 25 days annual leave, with holidays increasing with time served plus Bank Holidays. Our employee package provides much more than just a competitive salary and holiday allowance.

Although you are based at Coops Foyer you will also have access to Youggle House – our wellbeing, social, collaboration and meeting space in Birchwood, Warrington. You may be asked to travel to Youggle House to meet up with your wider team for meetings and training when required.

We’ll provide you with a great benefits package, including a contributory pension (employer matches up to 8%), an advanced level Healthcare cash plan through Medicash (including dental and optician cashback and health and wellbeing benefits), and an extensive discount scheme with cinema tickets, subsidised gym memberships and other discounts with major brands.

Your Housing Group is a registered social landlord helping people at every stage of life to live in quality homes they can afford. We are a sector-leading landlord and reinvest in our properties and services to meet diverse needs, building over 1,000 new homes each year. We’re proud to be an employer of choice, with over 88% of colleagues recommending us as a great place to work.


Other information

As part of our pre-employment checks, this role requires the successful applicant to complete a satisfactory Basic DBS check.

Closing Date: 22nd October 2025

We review applications as they’re received and reserve the right to close this advert early; if you’re interested, please apply ASAP to avoid disappointment.

Your Housing Group values diversity and encourages applications from all communities. Your Housing Group operates a Guaranteed Interview Scheme for any applicants who declare they have a disability; if these applicants meet the minimum requirements for the role they will be guaranteed an interview. YHG1

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