Anti-Social Behaviour Officer - St John's Wood,, United KingdomAre you passionate about safer, stronger communities? Do you have a keen eye for resolving complex issues and promoting tenant wellbeing? If so, we want to hear from you!As ourASB Officer, youll be the first point of contact for residents experiencing anti-social behaviour. You'll take the lead in investigating cases, liaising with residents, external partners, and enforcement agencies to resolve issues sensitively and effectively which may include tenancy enforcement.Key Responsibilities:Manage a caseload of ASB complaints from start to resolutionConduct investigations, including interviewing complainants, witnesses, and alleged perpetratorsWork closely with tenancy and neighbourhood teams, local authorities, and the policePrepare documentation for legal proceedings when necessarySupport preventative initiatives and promote positive community engagementAbout youYoull have previous experience/knowledge of tackling anti-social behaviour within the community and knowledge of the social housing sector.Youll be great at building relationships, happy to talk to anyone and will understand your audience. Your can-do approach will help you to achieve the right outcomesYou will be adaptable in your style, happy to work flexibly to meet the needs of our customers and positive in your approach.Youll have strong case management skills, an attention to detail and previous experience in using CRM databases.The role will require travel across both counties, so you will need a full clean driving licence and access to a vehicle for work.About UsAtAster Group, we dont just provide homes, we build communities. With a strong reputation for customer service and a commitment to creating safe, supportive environments, we are now looking for a dynamicASB Officerto join our growing team.What Were Looking For:Experience in handling ASB cases or similar community safety rolesStrong communication and negotiation skillsAbility to remain calm under pressure and manage challenging situations with professionalismKnowledge of relevant legislation, including the ASB, Crime and Policing Act 2014A commitment to equality, diversity, and excellent customer serviceWhats in it for meWe invest in our colleagues because we know if they have a better day at work, the service our customers receive will be better. The Aster Offer is our offer to our colleagues to ensure they have a great day at work and includes things like:Flexible working whilst some roles need to be carried out in a specific place at a specific time, where possible we encourage our colleagues to work to their own schedule at a location that suits them, their team and our business needsA focus on colleague wellbeing workshops, an employee assistance programme offering counselling and support, mental health training and a health cash planWe invest in colleagues careers and development through our leader and colleague development frameworksDefined Contribution Pension and attached life assuranceVolunteering hours available to all colleagues to enable them to give backSavings at cinemas, gyms, holidays, days out, various shops and eateries and lots moreEnhanced leaveWe celebrate colleagues who go above and beyond with a range of personalised recognition initiativesWe follow a sector-wide, outcome-based framework for professionals in social housing. The Competence and Conduct Standard introduce a sector-wide, outcome-based framework for those working in social housing in England, while also requiring senior professionals who deliver social housing services to gain, or work towards, a housing management qualification.Ready to apply?To apply, please use information provided in the advert and role profile to let us know why youd be good for the job. Please submit a copy of your up-to-date CV along with a supporting statement.You will be required to undertake a BasicDBS check if successful.We create an inclusive workplace that promotes and values diversity and believe that creating an environment where everyone, from any background, can do their best work is the right thing to do.All candidates will be required to verify their right to work in the UK prior to commencement of employment with the Aster Group & its subsidiary brands.