Join our vibrant team at W London
Explore an exciting new career path where your natural talent is celebrated. W London's work culture is uniquely designed to spark your imagination and curiosity. As a ‘"Talent", you represent W lifestyle to our guests. You are the soul behind the brand and you bring it to life.
W London - why anywhere else?
1. Meals - Tasty and Varied Complimentary Meals in our Green Room canteen.
2. Service Charge - Paid each month!
3. Learning and Growing - Access to the best digital and classroom based training resources and cross exposure opportunities
4. Apprenticeships - Opportunities to undertake an apprenticeship to support your development in your role.
5. Holiday - 20 days of holiday excluding public holidays (increase to 27 days with length of service
6. Uniform Provided - Dry cleaning included.
7. Company Pension Scheme – Save for your future.
8. Take Care - Access to our Take Care Emotional Wellbeing Resources & Associate Assistance Service
9. Celebrate - Awards and Recognition Celebrations
10. BenefitHub - Access to further discounts for shopping, cinema tickets, technology and more!
11. Events - Monthly Calendar of Associate Focused & Fun Events
12. Long Service Recognition - Dedicated appreciation events for when you reach career milestones within the company.
13. Global Marriott Hotel Discounts – Accessible to you and your loved ones, travel the world with Marriott International.
14. Food & Beverage Discounts - 20% Discount in all F&B outlets within Marriott Properties
15. Spa Discounts – 30% discount in our Away Spa
Core Responsibilities
16. Leading and Supervising style talent while they are performing their duties
17. Responsible for the daily operations of our Style Department. You are part of a bigger team, and the entire team is responsible for making the guests dream come true.
18. Being in the know: you are the expert when it comes to our rooms, laundry room, public areas and hotel facilities.
19. Open the day in style and set the team up for success: Make sure your team knows what is expected of them and equip them with all they need to succeed.
20. Ensure you are following service standards and operating procedures from the beginning to the end of each process
21. Showing guests our Whatever/Whenever service while they are with us, and connect with them to be able to personalize that service, creating memorable experiences.
22. You will be on rotating shifts. Weekends are busiest, as well as evening/nights, so expect to be on shift then.
23. Ensuring you are well prepared for the shift ahead of you, as well as your colleagues after you. Mise en Place will be your life saver.
24. You will be working in a fast paced environment, under pressure. Gotta love it.
25. We are ALL-IN, and have more teams that we cooperate with. We expect you to be flexible to work with other departments. You’re not the only one on stage. You act as a liaison to coordinate the efforts of Style, Engineering, Welcome Desk, and Laundry.
26. Communicating with your team and other departments is key. Couldn’t live without them.
27. Assisting Director of Housekeeping in daily operations, training, scheduling, evaluating, counseling, disciplining, and motivating style talent
28. Stocking and maintaining any Style supplies
29. In case we mess up, taking care of guest complaints and ensure we exceed their expectations with a solution to their problem.
30. Join daily warm up meetings and all other relevant hotel meetings.
31. Ensuring all guests rooms are ready for arrivals, stay overs and turn down service.
32. Responding to personal guests request, even if the guests didn’t know they needed something.
33. Inspecting guest rooms and public areas after being cleaned by a stylist to ensure the quality standards.
34. Verifying room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms
35. Reporting any maintenance problems, safety hazards, accidents, or injuries;
36. Make sure you put the guests at the center of everything we do. Any task that is not mentioned in this list but that may create an unforgettable experience for our guests is on your to do
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.