Location: Chesterfield, Derbyshire
Are you an experienced technical specialist in the defined benefits sector looking to work with cutting edge technology? This is a truly exciting time to join the Brightwell technical services team, at the beginning of a huge growth journey. Within this role you will take the lead in supporting a wide variety of projects with a particular focus on managing complex member casework, complaints handling, scheme events and supporting the core Member Services teams.
What youll do:
1. Support the Trustee discretionary committees such as the Compensation Committee and Delegated Authority Panel ensuring process and documentation is fit for purpose and casework is managed in a timely and appropriate manner.
2. Be the principal point of contact with the Legal team and external parties in relation to Scheme, legal and regulatory issues arising from member services casework.
3. Manage the delivery of scheme events and provide technical oversight on regulatory projects
4. Lead the complaints handling process using the Internal Disputes Resolution Process where necessary and provide reporting and trend analysis to stakeholders.
5. Reviewing calculati...