Key Account Manager – Healthcare Kingston upon Thames Permanent, Full Time – onsite role ISS have an exciting opportunity for an experienced Key Account Manager, with a strong Healthcare background, to lead and manage one of their fast-paced, busy Healthcare accounts on a permanent basis. As the Key Account Manager on the account, you will be the main, single point of contact for the client in the contract for all things strategic and tactical to ensure that ISS maintains a sustainable, successful and long term relationship. You will be required to ensure operational delivery in the contract, meeting the contractual responsibilities and to manage development and growth opportunities and retention of the contract. You will be responsible for: Drive operational development of IFS/FM solutions across the account Develop and maintain the Account Development Plan involving key stakeholders Develop and propose propositions. Ensure a pipeline of propositions Set up and manage client interactions across the country account with focus on innovation and best practice sharing Manage staffing and competence development of employees. Follow up resource performance balance. Ensure delivery of services in accordance with agreed contract requirements and the assigned OPF/Operational processes Ensure excellence in service delivery Develop and lead the development of delivery of Soft Services Map and mitigate operational and commercial risks on the contract in relation to the optimization of profit. Report and analyse measurements according to contract and ISS demands and drive performance projects Implement adequate measurements and reporting Analysing, querying and consolidation the monthly reported financial results Manage client interactions and maintain stakeholder influence plan across the account Ensure focus on continuous improvement and quality of delivery Plan and drive seasonal and opportunity above base sales Identify key customer retention factors, and over-manage performance and development to drive retention Manage and provide leadership, guidance and support to Site Managers and their colleagues while being compliant to all relevant policies and processes in relation to people management Monitor and follow up the management of people, materials and financial resources to maintain budgetary control and profitability (P/L) Key Requirements: Previous experience within a similar role, ideally within Healthcare FM industry or experience from service-industry and supplier management Strong people management and leadership skills Experience working in a large organisation with several stakeholders Be used to working in a busy, fast paced environment Finds solutions to complex problems Ambitious and driven This is an exciting time for ISS and this opportunity is a real chance to be part of their growth and future success.