About the Role: To provide an efficient and effective brand Maintenance service to SSP units within a given area Plan and deliver a high-quality building fabric maintenance programme To adopt an approach of continuous improvement and right first-time ways of working to ensure the reduction of equipment/building fabric faults and customer service downtime Demonstrate team working to ensure the complete maintenance service provided to the customer is high quality and delivered promptly where co-operation with others is required to complete the work Assist the Maintenance Manager, Assistant Maintenance Manager and colleagues within the rest of the business to deliver added value to the unit managers through good communication about the detail of unit maintenance requirements To ensure work orders are only taken via the Maintenance Helpdesk or the PDAs. What you'll be Doing: Apply technical knowledge to evaluate, assess and identify solutions for specific maintenance problems referring only non-routine/key problems to your line manager Review and analyse maintenance faults to identify repeat issues and make recommendations for continuous improvement to ensure trade impact is minimised Plan your own labour time within your allocate schedule to ensure localised problems are prioritised and managed effectively Manage the successful implementation of changes to routines/ways of working within your area Apply skills and knowledge to identify and recommend opportunities to improve routines and processes specific to your area of work Carry out repair works as directed by the Maintenance Manager, Helpdesk and Unit Manager, making the best use of time, facilities and maintenance systems to provide the most efficient and effective service to the units Where necessary assist the helpdesk teams in identifying appropriate sources of equipment and parts to deliver a fast and quality service Maintain all company equipment and tools in good working condition to ensure they are available for use at all times Ensure timely reporting using the company processes and Agility system via your issued PDA to: Record work attended and completed Record the nature of the work done and the materials used Notify your line manager of proposed holidays and absences Participate in good communication with the other team members, the management team, the customer’s staff, contractors and suppliers to maintain good working relationships Ensure that all work is carried out using best practice and with reference to the Health and Safety procedures of the site and to operate within the Risk Assessment process Essential: Previous building / building maintenance experience Proven skills in solving building fabric faults NVQ Level 2 or City and Guilds in building maintenance, electrical, plumbing, carpentry & joinery or equivalent / relevant qualification Good all-round handyman skills in carpentry, plumbing, painting and decorating, electrical, brick laying and tiling Prepared to attend training programmes to develop skills Flexible as travel to other regions is required with overnight stays Time management to ensure projects are completed on time Desirable: Experience in dealing with blue chip brand work Previous customer service experience in a maintenance delivery role