Call Handler / Administrator MonThurs 09:00 17:00 (45-minute break), Fri 09:00 15:45 Hourly rate £14.29 Widnes Temporary Ongoing (Opportunity to go permanent for the right candidate) A leading hire company in Widnes is seeking a Call Handler / Administrator to join their team. This role is offered on a full-time, temporary basis with the potential to become permanent for the right candidate. You will play a key role in managing high call volumes, processing hire requests, and providing first-class customer service to support the smooth running of the business. Responsibilities: Handle a high volume of incoming calls from customers in a professional and efficient manner Process hire enquiries, bookings, and extensions accurately within internal systems Provide customers with clear information on products, services, and availability Liaise with depots, drivers, and other departments to coordinate deliveries and collections Manage administrative tasks including data entry, documentation, and record keeping Resolve customer queries and issues, taking responsibility to ensure prompt solutions Maintain excellent communication with both customers and colleagues to support seamless operations Contribute to a positive, team-focused working environment and uphold company service standards Requirements: Previous experience in a call handling or administrative role (hire industry experience desirable) Strong organisational skills with the ability to manage high volumes of work Excellent verbal communication and customer service skills Ability to work accurately under pressure and handle responsibility with confidence Good IT skills and experience using booking or CRM systems (training provided) A proactive, team-oriented approach with a focus on delivering results If you feel like you are suitable for this role, please apply immediately through this job advert and a member of our team will be in touch!