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A prestigious Oxford institution is seeking a confident and experienced Reception Manager to lead its busy front-of-house operations. The role is the first point of contact for students, staff, and visitors, ensuring a professional welcome while overseeing security, incident response, and day-to-day Lodge management.
You will:
* Lead and motivate a team of Lodge staff, ensuring round-the-clock coverage.
* Manage security, access control, and emergency procedures.
* Maintain high standards of customer service and operational efficiency.
* Oversee risk assessments, health & safety compliance, and first aid readiness.
* Coordinate with multiple internal departments for smooth operations.
What we’re looking for:
* Proven leadership and team management experience in a service-focused or security-related environment.
* Excellent communication skills and the ability to remain calm under pressure.
* Strong organisational skills, IT proficiency (MS Office), and a proactive, hands-on approach.
* Flexibility to work varied hours and respond to emergencies.
* Experience with security systems, risk management, and health & safety compliance is highly desirable.
Benefits include:
* 38 days annual leave (including bank holidays)
* Enhanced pension scheme membership
* Free meals on duty
Hours: Full-time, 40 hrs/week, 5 days out of 7 (incl. some evenings/weekends)
If you have the leadership skills, operational know-how, and a passion for delivering outstanding service in a high-profile setting, we’d love to hear from you.
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