Role: Technical Lead – Footwear Location: Kettering, Northamptonshire Hours: 37.5 hours per week Salary: Up to £42,000 per annum About the Role An excellent opportunity has arisen for a Technical Lead – Footwear to join a leading testing and technical services organisation based in Kettering. You will lead and supervise a team of technologists and technicians within the Footwear Testing team, ensuring compliance with quality standards while maintaining high levels of customer service and technical excellence. This is a key leadership role focused on team development, operational delivery, and continuous improvement within a fast-paced technical environment. Key Responsibilities Daily supervision of Technicians and Technologists Team performance management including appraisals, disciplinary and grievance processes Managing workflow across the department with a strong customer focus Allocating work and agreeing deadlines with team members Ensuring effective implementation of quality systems alongside relevant internal stakeholders Developing and delivering staff training plans Driving continuous improvement initiatives across systems and individuals Monitoring departmental KPIs and performance metrics Liaising with customers regarding results and new work opportunities Drafting and issuing technical reports and responding to customer enquiries Delivering presentations, customer meetings, and techni...