Spotlightjobs are looking for an experienced and proactive Recoveries Handlers who are used to working in a fast-paced environment to join the successful Recovery department. In this role you will manage your own insurance claims caseload from start to finish, ensuring efficient recovery minimising losses where liability on a claim may be attributed to a third party. You will ensure customers are provided with an excellent customer experience in addition to being innovative and proactive when dealing with all aspects of customer & third-party claims. What you will be doing: Effectively manage Non-Fault Repair & Recovery portfolio Manage claims effectively to deliver the right outcome for our customers. Provide first class technical and quality claims handling within the Repair and Recovery Team Demonstrate thorough knowledge in areas of indemnity, liability and dealing with the financials of a claim. Review and record all new allocations, ensuring minimal leakage. Manage claims and provide evidence to support prompt and full resolution in our favor Drive adherence to relevant SLA's within the team and our suppliers. Demonstrate excellent technical knowledge with regards to liability Negotiation of subrogated outlays Manage a portfolio of aged debt. Liaise with solicitors when our outlay is in litigation. Provide updates on aged debt profilin in form of MI reporting. What we're looking for: Able to work to tight timescales Highly motivated self-starter Able to pay attention to detail Analytically minded Regulatory aware A strong communicator and able to communicate well at all levels both verbally and in writing Highly self-motivated Pro-active thinker, clear, focused and a determined approach to problem solving Persuasive and possesses confident negotiation skills Benefits Buy & Sell Holidays Company Sick Pay Scheme Company Paid Maternity & Paternity Leave Generous Company Pension Scheme Online & High Street vouchers and discounts Fresh fruit Deliveries twice a week £250 Refer a friend bonus. Cycle to work scheme. Free eye test vouchers and a contribution towards the frames Free self-development & qualifications A comprehensive Mental Health support a wide network of mental health first aiders and free counselling sessions Free Hot Drinks Regular Employment Engagement including ongoing competitions with fantastic prizes. Charity fundraising events All roles are subject to DBS and Financial checks, any offer made will be conditional until checks are completed to a satisfactory standard. If you think you would be a great fit for us, but don't meet all the requirements of the role, please contact us as we'd love to discuss how Acorn Insurance could be the next step in your career journey. Candidates with experience or relevant job titles of; Customer Claims Executive, Claims Account Manager, Claims Customer Service, Case Handler, Customer Claims Handler, Claims Advisor, Claims Assistant will all be considered.