We are currently looking for a Tenant Resolutions Coordinator to join a local authority in Essex, supporting their Housing Improvement Team.
As a Tenant Resolutions Coordinator, you will act as a dedicated point of contact for residents with active complaints, many of whom may be vulnerable. The role will involve regular travel across the borough, including home visits, to better understand concerns, provide updates, and build strong, empathetic relationships. You will also work closely with internal teams and external contractors to ensure issues are progressed and resolved efficiently.
Responsibilities
* Support tenants through the complaints process, ensuring they feel heard, respected, and fully informed throughout.
* Travel across the borough, including home visits, to understand concerns, provide updates, and build strong relationships.
* Work closely with internal teams and external contractors to ensure issues are progressed and resolved efficiently.
* Manage complaints in line with the Housing Ombudsman’s Complaint Handling Code, ensuring transparency, fairness, and accountability.
* Monitor deadlines, track actions, identify risks and contribute to service improvements.
Requirements
* Hybrid role requiring a minimum of three days onsite and regular travel across the borough.
* Valid full driving licence and access to a vehicle.
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