Job Description: Maintenance Operative (General)
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Job Title:
Maintenance Operative
Reports To:
Supervisor / Site Manager / Contract Manager
Location:
Site-based Whitecross High School, 3 Elms Road, Hereford, Herefordshire
Contract Type:
Facilities Management (Hard & Soft FM)
Working Pattern:
Shift-based / standard working hours with flexibility
Role Purpose
To provide a safe, responsive, and efficient maintenance service across the site, carrying out planned and reactive tasks to maintain buildings, services, and associated equipment. The role supports statutory compliance, contractual performance standards, and a safe environment for building users.
Key Responsibilities
Maintenance & Repairs
* Carry out planned preventive maintenance (PPM) and reactive repairs across a range of building systems and fabric.
* Undertake basic mechanical, electrical, and general building maintenance tasks, including:
o Plumbing repairs (taps, toilets, leaks)
o Basic HVAC checks (filters, simple fault reporting)
o Fabric repairs (doors, locks, ceilings, flooring)
o Minor electrical works (lamp replacements, visual checks)
* Identify faults and take appropriate action to resolve or escalate.
* Support specialist engineers and subcontractors as required.
Compliance & Safety
* Follow all health and safety procedures, including risk assessments and safe systems of work.
* Carry out basic compliance tasks within competency, such as:
o Water hygiene checks (flushing, temperatures)
o Visual inspections of safety systems
* Ensure all work is completed in line with site policies and statutory requirements.
* Use PPE appropriately and maintain a safe working environment.
Documentation & Systems
* Accurately record all work activity using CAFM or site systems.
* Complete work orders, update job status, and record materials used.
* Assist in maintaining site records and compliance documentation.
Facilities & Site Support
* Assist in maintaining clean, safe, and functional plant areas and workspaces.
* Support site setup activities, minor moves, and general operational tasks.
* Respond to service requests in a timely and professional manner.
Customer & Team Working
* Communicate effectively with colleagues, customers, and site users.
* Provide updates on work progress and escalate issues where required.
* Work collaboratively with other team members and contractors.
Materials & Equipment
* Use tools and equipment safely and correctly.
* Assist with stock control and ordering of basic materials.
* Maintain equipment in good working condition.
Qualifications & Experience
Essential
* Basic experience in building maintenance or facilities management.
* General knowledge of multiple trades (e.g. plumbing, minor electrical, carpentry).
* Understanding of safe working practices.
Desirable
* NVQ Level 2 (or equivalent) in a relevant trade.
* Experience working in schools, healthcare, or commercial environments.
* Basic compliance knowledge (e.g. water hygiene, H&S). xsngvjr
* Relevant training such as Manual Handling, First Aid, or Asbestos Awareness.
Key Skills & Attributes
* Practical and hands-on approach to maintenance tasks
* Reliable and well-organised
* Good problem-solving ability
* Clear communication skills
* Team player with a flexible attitude
* Strong focus on safety and customer service
Performance Measures (KPIs)
* Completion of PPM and reactive tasks within agreed timescales
* Compliance with health & safety and statutory requirements
* Accuracy of job records and documentation
* Positive feedback from site users / stakeholders
* Contribution to maintaining a safe and operational site
Working Conditions
* Physical role involving lifting, standing, and working at height (within training)
* Work in plant rooms, roof spaces, and general site environments
* Use of PPE as required
* Participation in occasional out-of-hours or call-out cover (if required)
Compliance & Governance
* Adhere to company policies and site procedures
* Participate in audits and training as required
* Maintain personal competence and complete mandatory training
Tools & Systems
* CAFM system for job management
* Mobile device for work orders and communication