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Job Ref: AM14913
Branch: Doubletree by Hilton Southampton
Location: Doubletree by Hilton Southampton, Southampton
Salary/Benefits: Competitive Salary
Contract type: Casual
Hours: Part Time
Hours per week: 0
Posted date: 21/10/2025
Closing date: 23/11/2025
Rewards
* £250, up to £1000 cash incentives when referring a friend to join our team - T&C’s apply
* Long service recognition Cash bonus and free overnight hotel stays for services from 2 years and up.
* Meals provided whilst on shift
* Sales incentives and initiative rewards
* Discounted/Free use of leisure facilities – “Hotel specific”
* Free Car Parking – “Hotel specific”
* Stays in our hotels at discounted prices
* Even free stays in our hotels as one of our rewards & recognition incentives
* Opportunities for personal development within the Hotel Group Brand Portfolio
* Fully funded apprenticeships – T&C’s apply
* Annual Holidays entitlements inclusive of Bank Holidays
* Opportunity to buy additional holiday entitlements
* Pension enrolment
Qualifications
* Passionate and willingness to learn
* Positive attitude and someone who makes our guests smile
* Genuinely friendly and caring
* Enjoys working as part of a team
* Ambitious and hard working
* Good organisational / time management skills.
* Resilient, creativity, able multitask and can work under pressure
* Good command of English language to enable communication with the team
* Good communication and excellent grooming standards
* Ability to work morning, afternoon/evening, and weekends
* Deliver exceptional customer experiences all the time
The Role
* Food & Beverage Operative supports the team in delivering exceptional customer service
* Working areas may vary: Bar, Restaurant, Breakfast, Room Service, Conference and Events
* The face of the outlet, communicating with the kitchen and guests to ensure a smooth and memorable experience
* Welcome guests politely and consistently demonstrate great customer service
* Maintain a visible presence within the working area
* Ensure all customer requests and queries are responded to promptly and effectively
* Learn from points of complaint to enhance future customer service
* Deal with guest complaints and react in a friendly and efficient manner, always ensuring guest satisfaction
* Have a good insight knowledge of the hotel and its products
Seniority level
Entry level
Employment type
Part-time
Job function
* Management and Manufacturing
* Hospitality
Klarent Hospitality are recruiting for a Food & Beverage Operative. We offer our employees excellent opportunities to grow and develop within the Klarent Hospitality Group Brand Portfolio. We pride ourselves on ensuring that our staff are rewarded and recognised for their hard work, commitments, and long service.
Located just outside the city centre, minutes from the M3 and M27 motorways, DoubleTree by Hilton Southampton offers easy access to plenty of activities. Set sail on a cruise from Southampton docks, take the family for a fun day out at Paultons Park or visit Marwell Zoo. We are just minutes from Southampton Airport and two large train stations, making getting around the city easy. Take in the fresh country air when you visit the beautiful New Forest from your base in Southampton, the closest city to the forest.
Savor a DoubleTree chocolate chip cookie upon arrival and settle into your modern guest room or suite. All rooms feature a 32‑inch LCD TV and Wi‑Fi access. Our suites provide extra space, a seating area, coffee machine and a later check‑out time. Upgrade to a Deluxe Room to enjoy additional amenities such as fluffy bathrobes and slippers, a welcome plate and a one‑hour extended checkout.
Set on a hill, our hotel is located over five floors and features modern decor throughout. We are nestled among a woodland backdrop, providing wonderful views and photo opportunities for weddings and special events. Keep up your fitness routine in the 24‑hour fitness centre or simply relax on the terrace of our restaurant, Bracken Place, and take in the garden view. The cosy bar also offers the perfect spot to unwind with comfy sofas and a large screen TV.
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