Working Style: 3 days a week in office, 2 days from anywhere
Why this job matters
The role is responsible for managing the delivery of a range of improvements to the 999 service and related services that use the same platform, including Relay UK (used by the hard of hearing), Operator Assistance, and Directory Enquiries.
Key deliveries in 26/27strategic roadmap include introduction of a new 999 auto-attendant capability, delivery of Next Generation ecall (used by vehicles to automatically call 999 in the event of a collision), completing essential platform upgrades, carrying out key tasks to keep the 9's platfrm running 24/7 and improving the 999 service through the use of AI and voice recognition.
What You'll Be Doing
Manages delivery of 999 projects, contributing to commercial benefit, delivery on time, within budget and to agreed quality criteria from conception through to market launch and transition into operations.
Oversees progress and monitors issue escalations, project risks, dependencies and project changes, ensuring timely intervention and communication to stakeholders.
Manages project communication with stakeholders with timely reporting on performance and where decision making is required, succinctly shares required information to enable well-informed decision making and to maximise benefit to the business.
Works with the Enterprise Voice budget holder and BTB product manager to ensure budget is being prioritized appropriately.
Proactively identifies and manages risk through regular assessment and diligent execution of controls and mitigations, proactively raising any concerns.
Supportive of delivering Enterprise goals, and 9's strategic roadmap.
What You'll Bring
MANDATORY
Proven project/programme management experience
Knowledge of project/programme management techniques such as PRINCE/ MSP.
Experience of delivering 999 or emergency services related projects.
Excellent Project Planning skills e.g Microsoft Project / Microsoft Excel for GANTT chart creation, RAID log and artefacts tracking.
A strong track record of Stakeholder management.
Proficient in reporting, with the ability to present complex information clearly and concisely.
Strong skills in risk management, planning, and chairing governance meetings.
Personnel management experience.
Exceptional communication skills, both written and verbal.
Positive, can-do attitude with a proactive approach to problem-solving.
Collaborative team player.
Excellent presentation skills.
Preferred
Experience delivering or supporting SIP based Voice products
Ability to adapt to utilize tools such as Power Apps, Power Automate, Power BI.
What's In It For You
10% on target bonus
BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%
Life Assurance Cover
Exclusive colleague discounts on our latest and greatest BT broadband packages, BT TV with TNT Sports and NOW Entertainment
From January 2025, equal family leave: receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It's for all parents, no matter how your family is made up.
Enhanced women's health support: including help with menopause symptoms, cancer screenings, period care and more.
25 days annual leave (not including bank holidays), increasing with service
24/7 private virtual GP appointments for UK colleagues
2 weeks carer's leave
World-class training and development opportunities
Option to join BT Shares Saving schemes
About Us
BT Group was the world's first telco and our heritage in the sector is unrivalled. As home to several of the UK's most recognised and cherished brands – BT, EE, Openreach and Plusnet, we have always played a critical role in creating the future, and we have reached an inflection point in the transformation of our business.
Over the next two years, we will complete the UK's largest and most successful digital infrastructure project – connecting more than 25 million premises to full fibre broadband. Together with our heavy investment in 5G, we play a central role in revolutionising how people connect with each other.
While we are through the most capital-intensive phase of our fibre investment, meaning we can reward our shareholders for their commitment and patience, we are absolutely focused on how we organise ourselves in the best way to serve our customers in the years to come. This includes radical simplification of systems, structures, and processes on a huge scale. Together with our application of AI and technology, we are on a path to creating the UK's best telco, reimagining the customer experience and relationship with one of this country's biggest infrastructure companies.
Change on the scale we will all experience in the coming years is unprecedented. BT Group is committed to being the driving force behind improving connectivity for millions and there has never been a more exciting time to join a company and leadership team with the skills, experience, creativity, and passion to take this company into a new era.
A FEW POINTS TO NOTE:
Although these roles are listed as full-time, if you're a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.
We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.
DON'T MEET EVERY SINGLE REQUIREMENT?
Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.