About Us
Macro is a recognised global specialist in facilities management, providing cutting‑edge services to some of the most prominent brands offering workplace design, helpdesk services, interim property management, and solutions to make buildings healthier, smarter and sustainable by using advanced technological solutions. We are driven by a commitment to excellence, our values—Drive for Better, Delight Customers, Do What’s Right and Develop People—shape our culture and guide our decision‑making. Our strategic priorities focus on Everyday Excellence, Outstanding Experience, and Everlasting Impact.
Location
United Kingdom, Slough SL1 1FQ
Working Location Category: Based
About The Role
In this role you will provide leadership and direction to the account operational teams, take responsibility for budgets and P&L management, identify opportunities for cost savings, manage resources, promote teamwork, ensure safe and consistent service delivery, develop client relationships, and deliver performance reporting data as required by the MSA.
Key Responsibilities
* Service delivery – operational management of internal and external service delivery teams across countries within scope, ensuring quality of services provided is continually improved and exceeds customer expectations.
* Implement and maintain best‑practice – procedures in line with company policy and client specified standards for QSHEW, quality, environmental, and technical standards, supporting a “Safety First – Going Home Safe and Well” culture.
* Reporting and regular updates – report to the client on a regular basis, including meeting minutes, monthly and quarterly reports, and financial reconciliation reporting.
* Supply chain management – ensure a high level of service is achieved through robust management of suppliers, benchmarking of costs and measurement of performance.
* Emergency management – take control and responsibility for emergency situations, act as the point of escalation for the Macro team, and ensure senior management is consulted and informed.
* Financial management – budget responsibility and financial reporting to both the Client and Macro.
* Risk management – manage and minimise contractual, financial and operational risks to maintain or improve performance.
* Relationship management – client and team relations.
* Strategic and technical support – general advice to customers, peers and team.
* Business development – identify and pursue opportunities to add value in continuous support of both the client and Macro.
* Innovation and sustainability – share relevant innovation and sustainability solutions to help improve service delivery, benefits and ROI.
* Senior management reporting – advise senior management of any perceived risks and recommended mitigation actions.
* Reporting – submit concise reports to senior business leaders covering people, client and financial performance.
* Contract management – produce monthly performance reports for the Macro Portfolio Director and act as the first point of contact for all contract interfaces with the Client.
* Communication – 360‑degree communication, cascading information to customers, peers and team members while keeping the Macro management team fully informed.
* People management – line management of staff through mentoring, coaching, development, performance reviews, and the implementation of Macro behaviours.
* Documentation and process – assist with the production of documents and information for the Macro management team.
* Networking – keep abreast of industry best practice by maintaining relationships with peers in similar market sectors.
About You
* Proven experience in facilities management, preferably in a managerial or supervisory role.
* Proven leadership experience in a similar role.
* Excellent leadership and team management skills, with the ability to motivate and develop a high‑performing team.
* Excellent customer service skills, supported by demonstrable experience.
* Excellent communication and interpersonal skills, with the ability to collaborate effectively with individuals at all levels of the organisation.
* Strong organisational skills.
* Flexible working style and approach.
* Ability and willingness to travel across Europe.
Diversity Statement
We want to create a workplace where everyone feels safe to bring their whole selves to work. We recognise that every individual has different needs. This is Me is Macro’s EDI campaign, a commitment to understanding and supporting those needs, both professionally and personally. Our aim is to help identify and acknowledge individual needs that may impact work‑life experience. It’s about being proactive, learning from one another, and creating a supportive space that encourages growth and productivity.
If you need to discuss any reasonable adjustments or require guidance about our recruitment process, please contact careers@macro-group.com to speak to a member of our team.
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