Summary of Role
You will be dealing with sales enquiries together with other associated tasks, as defined within the main responsibilities of the job description by telephone & e-mail.
The role will include the duties as detailed below together with other sales and administration activities as necessary, as appointed by the management team and Directors.
Main Responsibilities
Provide sales, technical and commercial support.
Receive and process sales enquiries/quotations.
Developing and maintaining strong customer relationships to foster loyalty and repeat business.
Maintain and update CRM database.
Develop product knowledge to a level where you can deliver, in an authoritative and professional manner, the highest level of technical support to the customers.
Capture and record relevant sales and technical data as required.
Provide an exceptional level of customer service at all times.
Build relationships with other departments, such as accounts and warehouse.
Work with the Sales Office Manager and Directors to suggest and implement new procedures to continually improve customer satisfaction and company sales performance.
Aid Sales Office Manager and Directors with sales and stock projects along with back-office tasks.
Other Responsibilities
Receive and process sales orders using Sage software, including processing payment where necessary.
Ensure rapid and accurate communication with other personnel/departments as required.
Continually improve competitor knowledge through ongoing training.
Carry out other administrative functions with the group of companies as determined and appointed by the Sales Office Manager and Directors.
Exercise diplomacy at all times when dealing with customers and provide a high level of customer service in line with company ethos.
To provide a flexible and enthusiastic approach to customer service in order to maintain and promote good relations with all existing and new customers
Experience and Skills
Excellent telephone manner and communication skills
Initiative and good organisational skills
Experience working with Microsoft Office Suite, Sage and ACT or similar database
Conscientious approach to work
Ability to work as part of a team
Personal Attributes
Strong organisational skills and attention to detail, ensuring accuracy and efficiency in tasks.
Conscientious approach to work, demonstrating reliability and dedication to achieving objectives.
Excellent time keeping and punctuality.
Staff Responsibility
Work within the company's rules as set out in the contract of employment and company procedures, including adherence to company procedures where appropriate.
Recognise personal responsibility for Health and Safety within the working environment.
Attend training sessions and courses as deemed necessary by the company to enhance skills and knowledge.
To maintain regular meetings with the Management/Directors
To display role model behaviour and unconditional teamwork at all times
Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.