Job purpose: Responsible for providing support to the sales and operations team, with responsibility for ensuring the overall success of the relationship between FET and the customer.
Key Responsibilities: (Key Tasks)
Inside Sales
* Generate sales related documents including but not limited to quotations, sales orders and shipping documentation.
* Ensure response to customer enquiries for product information, availability, order status and pricing is given in a timely manner.
* Communication of order progress with customers and the sales team about the various order updates as soon as possible.
* Follow up and close out of outstanding quotes with customers.
* Support regional sales and operations team.
Logistics
* Control and expedite import and export of goods to fulfil the predetermined delivery requirements.
* Create, manage and maintain accurate records of export/import documentation within various databases to comply with import and export licences/customs regulations and customer requirements.
* Prepare logistics and product quotations in response to queries by internal/external customers.
* Ensure all policies are adhered to and required documentation is correctly recorded/stored.
* Effectively manage, work allocation and prioritisation of daily workload.
Accountabilities:
* Ensure all sales orders transactions are tracked and executed on in a timely manner
* Ensure responses are given within the required time frame
* Provide prices in accordance with Company rules and customer agreements
* Ensure all relevant paperwork is completed with the correct details and in accordance with quality procedures
* Ensure information is available to allow Sales invoices to be prepared in a timely & accurate manner
* Ensure deliveries are made to meet customer requirements
* Any other jobs responsibilities in the sales group that fit into work area of responsibilities and duties as required
Education/Qualifications (essential):
* Secondary school qualifications
Technical Competencies:
* Proficient in use of Microsoft packages – predominantly Excel
* Working knowledge of Business Central (Navision) is desired
Key Skills (essential):
* Excellent communication skills, both verbal and written
* Team player
* Customer focused with ability to meet all deadline requirements
Experience (essential):
* Previous experience in same or similar commercial discipline
QHSE Competencies:
* Maintain behaviour in compliance with FET HSE requirements.
* Maintain responsibility and accountability through personal commitment and behaviour.
* Report any unsafe or environmentally unsound acts and conditions to their immediate supervisor such that remedial action can be taken to manage the risk.
Job Types: Full-time, Permanent
Benefits:
* Company pension
* Cycle to work scheme
* Free parking
* Life insurance
* On-site parking
* Private medical insurance
Ability to commute/relocate:
* Aberdeenshire AB32 6UF: reliably commute or plan to relocate before starting work (required)
Application question(s):
* Do you or will you require visa sponsorship to work in the United Kingdom?
Work authorisation:
* United Kingdom (required)
Work Location: In person