?? Desk-Based Account Manager
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Location: Gravesend
?? Build Relationships. Drive Sales. Shape the Future.
We're looking for a motivated, customer-focused Desk-Based Account Manager to join our fast-paced Packaging & Components team in Gravesend.
This is more than just a sales role-you'll be at the heart of our customer relationships, helping businesses find the right solutions while driving growth and spotting new opportunities. If you enjoy connecting with people, closing deals, and making a real impact, this role is for you.
?? What You'll Be Doing
?? Drive Sales & Grow Accounts
* Manage a portfolio of existing customers, building strong relationships and ensuring repeat business
* Handle incoming enquiries, follow up on leads, and convert opportunities into sales
* Identify upselling and cross-selling opportunities across our packaging solutions
* Work closely with External Sales Teams to deliver a seamless customer experience
* Keep CRM systems up to date with quotes, orders, and customer interactions
?? Support Marketing & Innovation
* Make outbound calls to promote products, campaigns, and new initiatives
* Provide valuable frontline insights into customer needs and product performance
* Play a role in the development and launch of new products
* Collaborate with marketing to bring campaigns to life
* Stay informed on market trends, competitor activity, and innovations
?? Collaborate & Contribute
* Work cross-functionally with internal teams to deliver excellent service
* Support monthly sales reviews and track performance against targets
* Share customer feedback to help shape business decisions
?? What We're Looking For
* Experience in sales or account management (B2B, trade, or packaging preferred)
* A confident communicator who builds strong relationships with ease
* Commercial awareness and curiosity about market trends
* Comfortable working towards targets and KPIs
* Organised, proactive, and confident using CRM systems and Microsoft tools
? Bonus Points If You Have:
* Experience within construction / packaging industry
* Worked with end users or distributors
* A creative mindset with fresh ideas and solutions
?? About You
You're proactive, driven, and thrive in a busy environment. You enjoy speaking with customers, finding solutions, and turning opportunities into results. You're a team player who brings energy, ideas, and a positive attitude every day.
?? What's in It for You?
* Company pension plan
* Medical cash plan
* Long service rewards and enhanced pension contributions
* 25 days holiday + bank holidays
* Free parking
* Office perks including coffee, tea & fresh fruit
?? Why Join Us?
You'll be joining a supportive, growing business where your contribution truly matters. This is your chance to develop your career, influence customer success, and be part of a team that's always looking ahead. xxuwjjq
Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.