Company
Harwin plc is a Portsmouth based manufacturing company specialising in the innovative design and production of electrical / electronic components. Our products are distributed worldwide through our network of partners in Europe, Asia and the US. We offer a breadth and depth of expertise in such markets as distribution, industrial and instrumentation, medical, military, aerospace, automotive and telecommunications.
Role
The Sample Conversion Specialist is responsible for proactively managing customer follow-ups relating to cable assembly samples, free-of-charge product requests, quotations, price support requests, and exhibition leads. This role plays a critical part in converting interest into revenue by ensuring timely follow-up, maintaining strong customer communication, and driving opportunities through the sales pipeline.
Main Duties And Responsibilities
* Sample Follow-Up
* Track and monitor all cable assembly samples built and sent to customers.
* Follow up with customers to obtain feedback on sample performance, suitability, and next steps.
* Identify opportunities to convert approved samples into production orders.
* Maintain accurate records of sample status and customer responses for FOC samples in strategic markets.
* Quotation & Price Support Follow-Up
* Follow up on price support requests and special pricing quotations.
* Work closely with the sales and technical teams to address objections and accelerate order closure.
* Update CRM with quotation status and forecast updates.
* CRM & Reporting
* Maintain accurate CRM records for all customer interactions.
* Provide weekly updates on sample conversions, and quotation status in conjunction with the Business Development team.
* Track conversion rates from sample → quotation → order.
* Key Performance Indicators (KPIs)
* Sample-to-order conversion rate
* Quotation-to-order conversion rate
* CRM data accuracy
Qualifications, Skills And Experience
* Previous experience in internal sales, sales support, business development, or customer service preferred.
* Strong telephone communication skills and confidence in proactive outbound calling.
* Experience following up quotations or sales leads.
* Highly organised with strong attention to detail.
* CRM system experience preferred.
* Ability to build rapport and maintain professional customer relationships.
* Technical product experience (manufacturing, cable assemblies, electronics, or similar) advantageous.
* Proficient in office 365 products, with strong data analysis capability.
Personal Attributes
* Proactive and persistent
* Target-driven and results-focused
* Strong organisational skills
* Commercially aware
* Confident communicator
* Self-motivated with strong follow-through discipline
Salary And Benefits
* Competitive Salary
* 25 days holiday plus bank/public hols
* Additional 3 days off over the festive period
* Employee Assistance ProgrammeCompany pension scheme
* Life Cover 3x salary
* Company bonus scheme
* Cycle to Work Scheme
As an equal opportunities’ employer, Harwin is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join Harwin.
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