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Job Title: Hire Controller
Location: Milton Keynes, MK12
Hours: Monday - Friday, 07:30 - 17:00
Salary: Up to £30,000 per year (dependent on experience)
Benefits:
Company pension
Generous holiday allowance with the option to buy/sell days
Retail discounts & employee recognition awards
Life assurance
24/7 employee assistance programme
About the Role
Customer Service - It's a People Thing
Are you someone who can start a conversation in an empty room? Do you thrive in a fast-paced environment and take pride in getting things done efficiently? If so, this role is a great fit for you. As a Hire Controller at a leading equipment rental provider, you'll play a vital role in delivering exceptional customer service. You will be the first point of contact for customers, building strong relationships and supporting them through the entire hire journey - from initial enquiry to off-hire and feedback. Your focus will be on understanding the customer's needs, offering solutions, upselling when appropriate, and ensuring a smooth and professional service every time.
Key Responsibilities
Handle inbound hire enquiries via phone, email, and website
Process orders from enquiry through to post-hire feedback
Develop strong, long-term relationships with customers
Maximise hire and upsell opportunities through product knowledge
Liaise with internal teams to coordinate deliveries and collections
Use your initiative to resolve issues quickly and efficiently
Maintain accurate records and uphold high standards of service
About You
Previous experience in a customer service or sales support role
Experience handling inbound orders or enquiries
Industry knowledge in equipment hire or construction is desirable, but not essential
Strong communication, influencing and relationship-building skills
Ability to work independently and as part of a team
A proactive and adaptable mindset, comfortable handling multiple priorities
Confident using MS Office and eager to learn new systems
A drive for continuous improvement and delivering a great customer experience
About the Company
This role is within a leading national equipment rental company serving sectors such as construction, infrastructure, industrial, and events. With a people-first approach and a commitment to operational excellence, the company offers rewarding careers, professional development, and a supportive work environment. They're proud to promote inclusivity, wellbeing, and equality throughout the business and are dedicated to ensuring their teams are safe, supported, and recognised.
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