Duty Manager - Eastbourne, East Sussex Location: Hillbrow Health and Wellbeing Salary: £27,303.70 per annum Hours: 39 hours per week (3 week rota incl early, late & weekend shifts) Contract Type: Permanent Closing Date: 31/07/2025 Job Description Hillbrow Health and Wellbeing has been formed through a partnership between Wave Active ltd, and South Downs Health and Care GP Federation. Wave Active is a Charity and Social Enterprise managing leisure sites across the Lewes District and Eastbourne Borough and is passionate about providing services and opportunities that support individuals to gain, regain or maintain positive health, fitness and wellbeing. South Downs Health and Care is a Social Enterprise owned by the GP practices of Eastbourne, Hailsham, Seaford, Lewes, High Weald and Bexhill. SDHC Vision is to enable every person to live their best life. SDHC is CQC registered and runs NHS community healthcare services. What is Hillbrow Health and Wellbeing? Hillbrow is a healthy living, activity focused, leisure and sports centre offering connected healthcare provision under one roof, enabling the best possible health and wellbeing in the community. By linking resources between NHS Primary Healthcare Services and Community Leisure, GPs and Healthcare Teams can collaborate with leisure support staff to provide proactive and dynamic care under one roof. The focus is on person-centred care, with an emphasis on positive outcomes for physical, mental and emotional wellbeing. The goal is to change the way clinical and leisure health focused professionals work together on a daily basis to improve the health of the local community. Summary of Main Duties As Duty Manager you will lead and inspire a team of staff in delivering the highest possible standards of customer care and service delivery at all stages of a customer’s experience. There are seven key areas of the Duty Managers Role; Staffing and Staff Management. Health and Safety. Finance. Programming. Performance. Marketing and Sales. Cleanliness and Maintenance. Personal Specification Customer focused Driven and Enthusiastic Passion for providing exceptional service Can do attitude Pro-active Team Player Staff supervision, leading teams to deliver high results, meet targets and respond to changing priorities. Previous experience of work in a customer focussed service delivery environment. Cash handling/reconciliation and experience of following financial systems. Able to calculate figures for a wide range of applications. To hold or to be able to obtain a National Pool Lifeguard Qualification (NPLQ) Current First Aid Certificate Pool Plant Operators Qualification Coaching qualification in one or more sports Strong interpersonal skills with the ability to adapt communications and approach to suit different circumstances. Good organisational skills. Leadership and coaching experience. Excellent time management. Experience of recruiting, training and developing staff. Familiarity with Microsoft Office applications. To be flexible to the changing demands of the business. To be able to follow Hillbrow Health and Wellbeing Policies and Procedures.