Line Management
Manage Ancillary Heads of Department with budget awareness, budget management and stock control
Ensure Heads of Departments are producing rotas in accordance with policy
Carry out Supervisions and Appraisals for Heads of Department
Finance
Oversight of resident records
Oversight of resident money in accordance with company policy, including the issuing of monthly statements.
Oversight of the petty cash for the home in accordance with company policy
Where necessary undertake any banking (e.g. paying in and withdrawing resident monies, paying in cheques for fees and cashing petty cash cheques).
Communication to residents, relatives and Head Office if fee reviews result in a required fee change.
Customer service and marketing
Presenting as a smart, professional and welcoming presence to all who come into the home;
Point of contact for all enquiries, residents and relatives
Develop contacts within the local community and support with events running in the home and in conjunction with the community.
Resident experience
Liaise with new residents and their families pre-admission, on admission and for the duration of their stay
Ensure all empty rooms are ready for visits from prospective residents
HR
Preparing the payroll information for all staff in the home from daily reconciling of hours to producing the monthly payroll reports and submission to our payroll bureau
Preparation of the weekly rota, at least 6 weeks in advance
Management of the Annual Leave requests for all Departments in the home and allocating any unused AL when appropriate.
Utilise the absence record on CoolCare to plan and complete Return to Work meetings, supporting the Home Manager to manage the organisations sickness absence monitoring procedure.
Assisting with the recruitment process as follows (but not limited to):
Checking ID is complete and taking copies; and
Providing electronic and hard copies of all information to Head Office.
Maintaining employee records
Assist the HR department in undertaking the annual DBS check and updating records.
Compliance and Training
Petty cash and residents’ money audits
Ensure staff are booked to attend required training sessions
Maintain an overview of competencies completed and pending
Contracts and Estates
Approve appropriate invoices
Maintain list of vacant bedrooms and their room enhancements
Ensure all empty bedrooms are clean and ready for marketing with any requirements reported to relevant person and followed up.