Job description
Organisation: Derby Homes
37 hours per week
Permanent
The Council House / Home Working
TO APPLY FOR THIS VACANCY, YOU MUST DO SO THROUGH THE DERBY HOMES WEBSITE, BY CREATING AN ACCOUNT USING THE “APPLY ONLINE” LINK.
The Role
You will work within a call centre environment receiving enquiries from customers made by phone, face to face and via electronic media providing clear, consistent, and high-quality housing and homelessness advice. At Derby Homes we embrace a culture that puts our customers first, adopting a practical and innovative approach to delivering our services. The role sits within our Housing Options service who are committed to supporting customers that are facing homelessness and enabling access to affordable housing.
What will I be doing in this role?
The role is key within the Housing Options service, as you will be the first point of contact for the wider team. As a Housing Options and Homelessness Access Advisor you will be taking calls and answering queries received electronically to those seeking housing and homelessness assistance. You will maintain accurate customer records and refer customers for further support and advice, if needed. The work is fast paced and demanding; you must be passionate about delivering excellent customer service, be a great communicator and show enthusiasm and professionalism.
What skills are we looking for?
We are looking to recruit someone who can demonstrate the following key skills and experience:
1. A customer-focused approach and the ability to build rapport quickly with customers.
2. A positive attitude and the desire to want to continually improve our service.
3. The flexibility and willingness to adapt to changing demand and customer need.
4. Resilience.
5. Enthusiastic and friendly attitude.
6. Ability to remain calm and professional.
Above all, you will need to be a team player, have empathy in working with customers in distress, along with a passion and determination to deliver an excellent service.
Does this sound like you?
Then we’d very much like to receive an