Your newpany
Working in our clients' modern office, you will report to the Service Manager and be the central point of contact between internal departments and branch.
Your new role
You will ensure the smooth execution of transport orders and accuratemunication channels in line with service levels. You will support the branch and ensure smooth transit alongsidemunication channels and sourcing solutions to delays and issues.
You will be required to carry out the following key duties:
1. Liaise with branch and suppliers to ensure customer expectations
2. Obtainpetitive rates for ad hoc quotes received from customers by liaising directly with suppliers via internal systems and phonemunication
3. Process bookings and ensure information obtained is correct and confirm carriers
4. Track and Monitor shipments and manage expectations
5. Ensure an understanding of all quoting, booking and invoicing procedures
6. Investigate anyplications which arise from the movement of cargo
7. Develop and maintain good working relationships with carriers and build mutual confidence to ensure market knowledge andpetitive rates are at the forefront of every response.
G eneral Responsibilities
Working at all times to enable and develop a team culture.When deemed necessary, aiding in thepletion of other departmental work to ensure the efficiency and effectiveness of the department as a whole, to ensure customer service, internal or external, is continually maintained.
To understand and adhere to the health and safety regulations at all times to ensure the safety of yourself and your colleagues.
Working towards and supporting the organisation’s goals, values and objectives
What you'll need to succeed
You will be target/process-driven and a team player.
Have excellent customer service skills
Attention to detail
Excellentmunication skills
Have a knowledge of transport/logistics/freight forwarding
What you'll get in return
This is a full-time role Monday to Friday.
hours a week
Office-based - with the option of Hybrid after training
Fab modern offices
On-site canteen
On-site parking
Potential of temp to perm