Customer Service Advisor (Housing) Location: Loughton (Hybrid Working Available) Contract: Full-time Salary: From £27,700 per annum We are currently recruiting a Customer Service Advisor on behalf of a leading Housing Association to join a dynamic and supportive team delivering essential housing and repairs services. Based in Loughton, with hybrid working available, this is a fantastic opportunity for someone with strong customer service and organisational skills to make a real impact. What’s on offer: * Opportunity to earn a performance-related bonus of up to 15% of salary * Pension scheme contributions set at 7% of salary * Life assurance (4x annual salary) * 25 days annual leave plus bank holidays (33) * A collaborative, supportive working environment Your role and responsibilities: As a key point of contact, you will handle a wide range of customer queries and service requests, helping to ensure efficient delivery of housing repairs and maintenance services. * Managing enquiries via phone and email from tenants, residents, contractors, and stakeholders (including local officials) * Logging, diagnosing, and raising repairs, heating, electrical, and void property works * Monitoring and following up on work orders * Preparing and issuing job orders to contractors and suppliers * Supporting administration across the Repairs Service * Handling rechargeable works, including correspondence and invoicing * Maintaining accurate records, data entry, and reporting * Processing decorating vouchers for void properties * Ensuring compliance with GDPR and confidentiality standards * Working collaboratively with planning teams and wider stakeholders What you will bring to the team: * General maintenance and repairs knowledge and able to plan works on a trade related basis * Good communication and interpersonal skills with a strong customer focus * To maintain an effective and professional approach at all times * Work collaboratively with colleagues, other staff, customers and partners to provide efficient and effective services * Ability to problem solve, balancing customer needs with targets and constraints * Strong planning and organisational skills * Provide advice and guidance to customers * Manage and prioritise own workload to take account of conflicting and changing demands and to meet agreed deadlines * Good knowledge of ICT systems, including software packages such as Microsoft Excel, Word etc Qualifications: * Relevant or equivalent experience in a planning team or customer service setting. * GCSE or equivalent in Maths & English You will join a team where you will feel supported, trusted, and appreciated. If you have the skills and experience and are looking for your next opportunity, we’d love to hear from you