Description
About AXA:
AXA is a global leader in insurance and financial services, dedicated to helping customers protect what matters most to them. As the sixth-largest insurance company in the world, we provide a wide range of services, including health, car, home, and business insurance. We support millions of customers worldwide, helping them navigate life's uncertainties with confidence.
AXA UK Support Functions look after our three customer-facing business units, providing the infrastructure and expertise to make sure we can be there for our customers.
Job overview:
This is a senior and strategic leadership role, focused on providing clarity, engagement and advocacy for change and transformation across AXA UK & Ireland. You’ll shape and embed how leaders and colleagues understand, engage with and mobilise around company‑wide change and transformation. You’ll lead strategic positioning, narrative development and engagement approach for major change and transformation across AXA UK&I. You’re someone who is comfortable starting from scratch, including relationships, process and tools. You’ll ensures our people are clear on why change is happening, what it means for AXA and how they contribute to its success. The role works in close partnership with the Transformation Office and People Change teams, who are accountable for programme delivery and change implementation. This is a 6‑month fixed‑term contract.
Key responsibilities:
* Develop and own the overarching internal narrative for our change and transformation agenda, focussing on our NextGen transformation programme.
* Ensure major change initiatives are framed within a single, coherent story that resonates with all colleagues regardless of business unit or function. Translate complex strategic shifts into clear, compelling and consistent messaging.
* Design and lead company‑wide engagement strategies that build understanding, advocacy and behavioural alignment for major change initiatives.
* Create engagement approaches that move us beyond information‑sharing to ongoing dialogue and participation.
* Act as senior strategic advisor to management committee members, top 100 senior leaders and people leaders on change messaging and colleague engagement. Support them to communicate change authentically, consistently and visibly.
* Lead the internal communication strategy for major change and transformation programmes ensuring appropriate and effective sequencing, clarity and consistency.
* Contribute to the overall leadership, development and success of the Internal Communications function.
* Establish clear metrics for engagement effectiveness and change and transformation understanding.
* Manage and develop the Change and Transformation Communications team.
Work arrangements:
At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work at least two days a week (40%) away from home, moving to three days a week (60%) in the future. Away from home means attending the office, visiting clients or attending industry events. You’ll work in our London office on a regular basis. We’re also happy to consider flexible working arrangements, which you can discuss with Talent Acquisition.
Your skills & experience:
* Significant experience leading change communications and engagement in large, complex organisations undergoing significant transformation is essential.
* Deep expertise in delivering strategic change communications within highly transformative environments is needed.
* Experience managing and developing high performing change communications teams is essential.
* Expert in shaping company‑wide change narratives aligned to broader organisational narratives and strategy.
* Demonstratable ability to influence and advice senior stakeholders.
* Advanced stakeholder engagement and audience segmentation capability.
* Strong understanding of organisational dynamics during period of significant change.
* Experience in change communication planning across business units in complex matrix organisations.
* Ability to balance strategic thinking with practice delivery oversight.
Internal candidates are encouraged to apply for this role as a secondment opportunity through the internal careers site.
As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom.
How to apply:
To apply, click on the ‘apply now’ button, you’ll then need to log in or create a profile to submit your CV. We’re proud to be an Equal Opportunities Employer and don’t discriminate against employees or potential employees based on protected characteristics. If you have a long‑term condition or disability and require adjustments during the application or interview process, we’re proud to offer access to the AXA Accessibility Concierge. For our support, please send an email to jennifer.manuel@axa-uk.co.uk.
We encourage you to apply for this opportunity as soon as possible, as we may close this advert earlier than the listed closing date.
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