Premium Support Services are part of the Excellerate Group who are dynamic, technology led market leader for the provision of soft services across the UK and Ireland. We work with many of the UK and Ireland's best-known retail and distribution companies, and our enviable client retention rate is testament to our commitment to excellent service delivery for every client, every time Responsibilities/Duties: To be accountable for the delivery of service to budget, contract requirements, and to the satisfaction of the customer by directing all regional employees through a clearly defined strategy and accountable process. To be responsible for a mixed business retail estate and responsible for 6 x Area managers across the South West with around 200 locations To understand, lead and develop collaborative working relationships whilst being aware of company values, ethics and behaviours required to develop and implement Excellerate Services key partner relationships. To actively play a fundamental role in the management of risk and business continuity in accordance with the Excellerate Services Risk and Business Continuity Management Policy. To be responsible for implementing the Company’s Quality Assurance Procedures and instructions with particular attention to the areas of responsibility as detailed in the documentation. To be accountable for ensuring that the Company’s Health, Safety, Welfare and Environmental policies are implemented and adhered to. Interaction with the following departments: Finance H&S/Compliance Client Relations Management Information People Services Benefits: Employee assistance programme Holiday Entitlement 25 days 8 B/H (pro-rata) Car Allowance Laptop and mobile phone Salary: £50,000 Location: South Coast M3/ M23 Area