Volunteer Experience Officer - Poole- up to £30,000-FT/PT
Are you a customer service professional who enjoys building strong relationships and supporting volunteers and community networks? Do you thrive in a fast-paced, target-driven environment where no two days are the same?
We're looking for a Volunteer Experience Officer to join a busy Volunteer Experience Team on a permanent basis.
This role is available on both full-time and part-time hours.
What you'll be doing
You'll be the first point of contact for volunteers and supporters, providing excellent customer service and ensuring a high level of engagement and satisfaction.
Key responsibilities include:
* Handling enquiries via phone, email, and post
* Supporting volunteer engagement and stewardship activities
* Coordinating fundraising and event materials and resources
* Assisting with payments, memberships, and general administrative processes
* Processing purchase orders, expenses, and supplier payments
* Maintaining accurate records and databases
* Supporting event administration and coordination tasks
* Handling and resolving complaints professionally
* Working collaboratively with internal teams
What we're looking for
1. Proven customer service experience (contact centre experience desirable)
2. Strong communication and relationship-building skills
3. Ability t...