Job Overview
We are seeking an experienced and dynamic Retail Store Manager to lead our team and drive sales in a fast-paced retail environment. The ideal candidate will possess strong leadership skills, a passion for customer service, and a proven track record in Big Box, consultive furniture sales. As a Retail Store Manager, you will be responsible for overseeing daily operations, managing staff, and KPIs and delivering an exceptional shopping experience for our customers.
Responsibilities
* Lead and motivate a team to achieve sales targets and enhance customer satisfaction.
* Oversee daily store operations, training and coaching your sales team and being a true brand ambassador.
* Develop and implement effective sales strategies to maximise profitability.
* Train, supervise, and evaluate staff performance to foster a high-performing team culture.
* Maintain high standards of customer service by ensuring staff are knowledgeable and engaged.
* Manage administrative tasks such as
* Ensure compliance with company policies and procedures as well as health and safety regulations.
* Communicate effectively with team members to ensure smooth operations and resolve any issues promptly.
Requirements
* Proven experience in retail management or a similar supervisory role is essential.
* Strong leadership skills with the ability to inspire and develop a diverse team.
* Excellent communication skills, both verbal and written, with proficiency in multilingual or bilingual capabilities being an advantage.
* Solid organisational skills with the ability to manage time effectively and prioritise tasks.
* Experience in one to one coaching.
* Administrative experience is preferred for managing store operations efficiently.
* A strong understanding of sales management principles with the ability to analyse performance metrics.
* Demonstrated ability in customer service excellence with a focus on building relationships.
* Familiarity with phone etiquette for effective communication with customers and suppliers. Join us in creating an exceptional shopping experience while leading a dedicated team towards success
Job Type: Full-time
Pay: £40,000.00-£60,000.00 per year
Benefits:
* Company pension
* Employee discount
* On-site parking
* Store discount
Work Location: In person