Customer Service Advisor
Reference: MAY20258390
Expiry date: 12:46, Fri, 6th Jun 2025
Location: Luton
Benefits: A superb range of exclusive, employee-only benefits and discounts
This is an exciting opportunity for a Customer Service Advisor to join the UK’s leading Accident and Collision Repair specialists in our busy Luton site.
As part of a team of specialist Customer Service Advisors, you will be the face of our Bodyshops. Your responsibilities include booking customer cars for repairs, preparing job cards, providing vehicle progress reports, arranging courtesy cars, and handling financial transactions with attention to banking and security arrangements, including excess payments on insurance policies.
As the first point of contact, you will liaise directly with customers, the bodyshop, and third parties to ensure an excellent customer experience.
About You
We seek candidates with a passion for our industry, a professional appearance, a customer-focused attitude, teamwork mentality, and IT literacy. Problem-solving skills, knowing when to escalate issues, and supporting retail sales development are advantageous. You must have experience in a fast-paced customer-facing role within the automotive industry (dealership, accident repair, service, or sales), and a full UK Driving Licence is essential.
Why choose FMG RS?
We offer a competitive basic salary and a range of benefits, including:
* Bonus schemes
* Free life assurance
* Well-being services (Health Cash Plan, Dental, Travel Insurance)
* Discounted gym memberships
* Employee vehicle-leasing schemes
* Pension & share schemes
* Benefits App with retailer discounts and cashback deals
We are part of Redde Northgate, one of the UK’s largest automotive groups, offering volume, variety, and security. We reward your contributions, invest in your growth, and are committed to innovation, including EV capabilities and training centers. Additionally, we offer Wagestream for financial wellbeing, giving you control over your pay and access to discounts and coaching.
Join the FMG RS family
We believe our people are our strength. If you’re ready to take the next step, apply now!
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