CRM Specialist / Technical Business Analyst
Central London x 1 per week (Wednesday)
6 - 8 week contract
Immediate start preferred
We are seeking a CRM Specialist / Technical Business Analyst to lead a short-term discovery project for a government-funded, independent body providing legal advice to leaseholders.
The role:
This role involves leading a technical review of the organisation’s current CRM system to determine whether it should be optimised or replaced. The assessment will be vendor-agnostic and evidence-based, with no pre-selected platforms or suppliers. It requires someone comfortable working in a lean environment, able to operate autonomously, adapt quickly, and bring hands-on experience from similar small business or non-profit settings.
Responsibilities:
* Conduct a technical review of the current CRM and contact platform
* Document system architecture, data flows, and integrations
* Identify limitations, risks, and opportunities for improvement
* Evaluate CRM options and provide a clear, evidence-based recommendation
* Produce high-quality technical documentation and a final report for leadership
Who we are looking for:
* Proven experience with CRM systems
* Strong technical business analysis skills
* Confident in system architecture, data mapping, and documentation
* Vendor-agnostic mindset, recommendations must be evidence-led
* Able to hit the ground running and work independently within a small, agile team
We are looking for someone who can step in quickly and make an immediate impact, ideally available to start right away or within a week.