Summary
A Level 2 Pharmacy Services Assistant Apprenticeship teaches the skills needed to support daily pharmacy operations. It covers dispensing, stock control, customer service, and safety procedures, preparing learners for a confident, responsible role in community or hospital pharmacy settings.
Wage
£14,918.80 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
Training course
Pharmacy services assistant (level 2)
Hours
Pharmacy opening hours: Monday - Friday, 9.00am - 9.00pm. Saturday, 2.00pm - 9.00pm. Sunday, 12.00pm - 11.00pm.
38 hours a week
Start date
Monday 12 January 2026
Duration
1 year
Positions available
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Here are typical daily duties for a Level 2 Pharmacy Services Assistant Apprentice:
* Assisting in dispensing medicines under supervision
* Preparing and labelling prescriptions
* Greeting and supporting customers with queries
* Managing stock, including ordering and restocking shelves
* Checking expiry dates and maintaining storage standards
* Handling over-the-counter sales
* Maintaining accurate records and paperwork
* Following health, safety, and infection-control procedures
* Supporting the pharmacy team with general administrative tasks
Where you'll work
249 HALESOWEN ROAD
CRADLEY HEATH
B64 6JD
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
HALESOWEN COLLEGE
Training course
Pharmacy services assistant (level 2)
What you'll learn
Course contents
* receive and log prescriptions
* assemble prescribed items, undertake an in-process accuracy check and issue prescribed items
* work according to legislative requirements, and organisational policies
* order, receive, maintain and issue pharmaceutical stock
* provide appropriate advice when authorised on supplied medicines and products, their storage and disposal
* work within the parameters of Standard Operating Procedures (SOPs) of the pharmacy
* act in accordance with systems and organisational governance
* recognise and act within the pharmacy regulatory, legal and ethical standards
* support the team in the development of others
* maintain and further develop your own skills and knowledge through development activities; maintain evidence of your personal development and actively prepare for and participate in appraisal
* communicate effectively with the public, carers and other health and social care professionals using a range of techniques to determine their needs, and keep information confidential
* handle information (record, report and store information) related to individuals and/or patients in line with local and national policies
* use pharmacy IT systems and other IT resources according to legislative requirements and organisational policies
* demonstrate person centred care and support within a pharmacy setting
* make pharmacy patients and patient safety your first concern
* use judgement and refer service user as appropriate to another member of the team, GP, healthcare worker, manufacturer etc
* maintain the interests of patients and the health of the public
* promote and advocate equality, diversity and inclusion
* promote healthy lifestyles to customers
* work safely within the parameters of your role using Standard Operating Procedures
* apply policies which relate to health and safety at work
* act appropriately in situations to prevent harm to yourself and others
Training schedule
Pharmacy Services Assistant Level 2 Apprenticeship Standard
Requirements
Essential qualifications
GCSE in:
Maths and English (grade 3)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
* Communication skills
* Attention to detail
* Organisation skills
* Customer care skills
* Problem solving skills
* Logical
* Team working
* Initiative
* Non judgemental
* Patience