Dialler Analyst Reporting to the Dialler Manager, you will be responsible for reporting on data's performance and analysing the data strategy to best suit the business requirements. You will provide an effective reporting service to the Campaigns Operational Management structure - meeting all day-to-day delivery requirements. Key Deliverables: Managing compliance with OFCOM / ICO / DMA / DPA regulations - ensuring that our controls are fit for purpose and adhered to at all times Developing and implementing innovative dialling strategies, based on sound analysis and authoritative expertise Manage effective ‘Data Supplier’ relationships Drive operational performance, using management information and analysis, and acting as a management information champion to give insight into call centre performance Analysing and publishing campaign and colleague performance to identify areas for improvement, risks and opportunities Creating an effective communication network, liaising with key stakeholders across the business to continually improve campaign performance Ad-Hoc tasks as assigned by the Dialler Manager which fall within the remit of the Data Dialler department. Accountabilities: Manage feedback to key stakeholders and suggest improvement Accept responsibility for data management and dialling strategies Manage and monitor recycling rules in line with contract terms and legislation Analyse performance of data using various reporting tools utilising information identified to prepare a complex dialling strategy, to maximise performance in all areas Ensure agents and Team Managers are performing as per expectation and feedback into Operational stakeholders where this is not the case. Proactively manage Agent behaviour’s surrounding logging and dispositioning of calls through the management team Spot trends and act accordingly to understand and improve negative behaviour’s surrounding data usage and performance within campaign and sub campaigns and report Analyse data on a daily basis, detailing customer connect rate, opportunities to sell, sales volumes, file penetration and propensity Spot trends and implement corrective actions and insight into data performance (SPH, OTS, Penetration etc.) Liaise with operational management ensuring objectives and strategies are aligned and planning is robust and recorded for Audit Analyse call centre data to identify trends and prioritise information that has a direct impact on performance This list is not exhaustive. Required Skills and Experience: Experience working within Outsourcing (non-essential). Experience working with Excel and SQL to manage and manipulate Data in a fast-paced setting (non-essential). Strong problem-solving and KPI-focused mindset. Excellent attention to detail, spotting issues quickly. What we offer: 20 Days Holiday (plus bank holidays) & your birthday off every year with pay! Company Pension Discounts with some of the high street’s biggest brands & MUCH MORE.