The AA Cheadle Hulme, England, United Kingdom
Job Description
We are seeking a Motor Vehicle Support Technician to join our team at The AA.
Company Description/Business Unit
We are a leading automotive services company, and our Technical Helpdesk Advisors play a crucial role in assisting customers and contact centre staff with their knowledge and experience.
This is the job
Salary: £35,000 pa plus benefits
Shifts: Between 0700 – 2000 Monday to Sunday
Location: Cheadle Office, On Site Working
As a Technical Advisor, you will provide expert advice to our customers via the telephone and be the go-to expert for customers seeking telephone fixes and supporting the business by only sending patrols to where they are needed.
What will I be doing?
* Provide essential technical support, advice, and repair fixes to our customers.
* Ensure efficient communication and effective resolution of breakdowns for our customers.
* Record data on the relevant databases, contributing to detailed management insights and facilitating efficient decision-making.
* Provide advice, simplifying information so the customer understands, and provide excellent customer service.
* Achieve results as a target-driven individual.
What do I need?
* Mechanical Qualifications: NVQ Level 2 or 3 in Light Vehicle maintenance and Repair or an equivalent qualification alongside substantial experience in the Motor Vehicle Repair Industry.
* A Fixer/Problem Solver: Utilize technical expertise to help solve a variety of issues and find solutions to blockers.
* A Master Communicator: Take complex technical information and communicate it in a simple and effective way.
* Flexible: Work outside normal hours, on a roster basis that includes weekends.
Additional information
We offer a range of benefits, including:
* Diverse learning and development opportunities to support career progression.
* 25 days annual leave, plus 8 bank holidays.
* Free AA breakdown membership from day 1.
* Discounts on AA products, including car and home insurance.
* Employee discount scheme with access to a car salary sacrifice scheme and great discounts on healthcare, shopping, holidays, and more.
* Work save pension scheme with up to 7% employer contribution.
* Company-funded life assurance.
* Dedicated Employee Assistance Programme.
We are an equal opportunities employer and welcome applications from everyone. The AA values diversity and the difference this brings to our culture and our customers.
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