Overview
Please read requirements before applying for this role.
Join our dynamic hospitality team as a Hotel Receptionist and be the welcoming face of our hotel. This vibrant role offers the opportunity to create memorable guest experiences through exceptional customer service, efficient front desk operations, and seamless communication. As the first point of contact, you will embody professionalism, hospitality, and enthusiasm to ensure every guest feels valued and cared for from check-in to check-out. Your energetic approach will help foster a warm, inviting atmosphere that keeps guests returning time and again.
Duties
* Greet guests warmly upon arrival, providing a friendly and professional check-in experience.
* Assist guests with check-out procedures, billing questions, and special requests to ensure satisfaction.
* Coordinate with housekeeping, maintenance, and other departments to address guest needs efficiently.
* Maintain guest relations by resolving issues swiftly and professionally, ensuring a positive stay.
* Handle guest inquiries about hotel amenities, local attractions, and services in multiple languages when needed.
Requirements
* working hours will be between, days and hours to be discussed at interview but will involve working some weekends
* Proven experience in working within a reception environment or office role
* Strong customer service skills with the ability to manage guest relations effectively.
* Excellent communication skills, including phone etiquette and guest interaction protocols.
Job Type: Full-time
Pay: £12.21 per hour
Expected hours: No more than 40 per week
Work Location: In person