Job Summary
To support the Senior Medical Administrator in providing a comprehensive administrative service to the medical teams within the Bolton Adult Community Mental Health Team.
The Medical Administrator will undertake general office duties including the typing of medical and other correspondence, actioning any requirements identified within the typing. They will answer and manage calls from service users and their carers/relatives and other health and social care professionals, book appointments for service users and send all relevant correspondence relating to service user appointments, ensuring all data is accurate and up to date.
Main Duties
* Undertake audio/clerical duties for a team of medics and wider MDT team, including minute taking and audio typing of clinic letters and general correspondence to external agencies.
* Be the first point of contact for written and telephone enquiries on behalf of the medical team, using judgement to establish priority.
* Book appointments and manage medics clinic diaries.
* Ensuring accurate and timely recording within the electronic patient record system (Paris).
About Us
Greater Manchester Mental Health (GMMH) Foundation Trust employs over 7000 members of staff, delivering services from more than 122 locations. We provide inpatient and community‑based mental health care for people living in Bolton, Manchester, Salford, Trafford, Wigan and a wide range of specialist services across Greater Manchester, the north west of England and beyond.
Job Details
* Role: Medical Administrator
* Location: Bentley House, Weston Street, Bolton, BL3 2RR
* Band: 3
* Pay scheme: Agenda for Change
* Salary: £24,937 to £26,598 per annum
* Contract: Permanent, Full‑time
* Reference number: 437‑7478412
Responsibilities
* General office duties including typing of correspondence.
* Answer and manage calls from service users, carers/relatives and health and social care professionals.
* Book appointments and communicate with service users.
* Maintain accurate and up‑to‑date data.
* Audio/clerical duties: minute taking, audio typing of clinic letters into the ERP system (Paris).
* Act as first point of contact for enquiries, prioritising effectively.
* Book and manage medics clinic diaries, ensuring timely recording in the electronic patient record.
Staff Benefits
* Pay enhancements.
* 27 days annual leave plus bank holidays, rising to 29 days after 5 years and 33 days after 10 years.
* Excellent pension.
* Cycle to work scheme.
* Salary sacrifice car scheme.
* Wellbeing programme.
* Blue Light Card discounts.
* FuelGenie fuel cards (where applicable).
Education / Qualifications
Essential
* 2 years previous office experience or equivalent demonstrative experience.
* GCSE Maths and English or equivalent.
Desirable
* IT related qualification.
* RSA / NVQ qualification.
Experience
Essential
* Use of IT equipment.
* Working in a confidential environment.
Desirable
* Medical terminology.
* Contact with patients/service users.
* Experience in a patient administrative background.
* Knowledge of performance and data quality.
Knowledge
Essential
* The Data Protection Act.
* Patient confidentiality.
* The importance of working as part of a team as well as using own initiative.
Desirable
* Use of EPR systems.
Skills and Abilities
Essential
* The ability to prioritise and plan conflicting and complex work demands.
* Outstanding communication skills.
* The ability to navigate IT systems, including Excel, Word and PowerPoint.
Desirable
* Knowledge of the EPR system Paris.
* Minute taking.
* Audio typing.
* Knowledge of working within the NHS.
Person Specification
The essential and desirable items above make up the person specification for this role.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. A submission for Disclosure to the Disclosure and Barring Service (formerly CRB) will be required to check for previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers requiring Skilled Worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. Further information can be found on the UK Visas and Immigration website.
Employer Details
* Employer name: Greater Manchester Mental Health NHSFT
* Address: Bentley House, Weston Street, Bolton, BL3 2RR
* Website: https://www.gmmh.nhs.uk/
Contact
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