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Job Description
Job Title: Receptionist
Contract Type: Perrnanent
Salary: £27,008 per annum
Working Hours: 37.5 per week
Working Pattern: Mon - Fri : Mornings 8am - 4pm & Lates 12.30pm - 8.00pm
Location: Camden in London
If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description.
The difference you will make as Receptionist
In this role you will assist in the provision of an efficient and courteous reception service, also you will ensure visitors are guided into the building, offered refreshments, made comfortable and feel welcomed. the receptionist will meet and greet residents, guests, visitors and contractors to the property and supported to navigate the building in a friendly and manner, Ideally in this role will communicate effectively and empathetically with residents, relatives and staff and respond knowledgeably and confidentially to enquiries from visitors, customers, staff and contractors
About You
We are looking for someone with:
* Good working knowledge of Microsoft Office
* Excellent customer service skills both face to face and on the telephone
* Excellent telephone manner and switchboard experience
* Some experience in reception work(either paid or voluntary) preferably of dealing calmly and pleasantly with a diverse section of customers
* Excellent organisational skills
* Strong communication and interpersonal skills
Why Riverside?
At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.
We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.
Working With Us, You’ll Enjoy
* Competitive pay & generous pension
* 28 days holidays plus bank holidays
* Flexible working options available
* Investment in your learning, personal development and technology
* A wide range of benefits
Diversity And Inclusion At Riverside
We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.
Applications may close before the deadline, so please apply early to avoid disappointment.
Role Profile
Principle Outputs & Responsibilities
* Assist in the provision of an efficient and courteous reception service.
* Ensure visitors are guided into the building, offered refreshments, made comfortable and feel welcomed.
* Meet and greet residents, guests, visitors and contractors to the property and supported to navigate the building in a friendly and manner
* Communicate effectively and empathetically with residents, relatives and staff
* Respond knowledgeably and confidentially to enquiries from visitors, customers, staff and contractors
* Meet the demands of internal and external customers effectively and to a high standard
* Support the General Manager ensuring H & S compliance, and general admin duties such as staff meals
* Attend meetings and take minutes when required
* Maintain a detailed and accurate enquiries log of potential customers and their Next of kin,
* Keep a log of visitors to the building
* Maintain a detailed and accurate log of keys and fob
* Maintain and update stocks of literature and digital displays in reception and communal areas, ensuring that the areas are tidy and welcoming at all times
* Assist with the ordering and management uniforms, stationary and PPE as required
* Manage Guest suite bookings and ensuring the suite is cleaned and ready for occupation
* Engage with Housing, Facilities, and the care and support team to assist in the day to day management of customers, visitors and the buildijng
* Compliant with requirements of Health and safety, and ARCO
Essential Knowledge, Skills And Experience
* Good working knowledge of Microsoft Office
* Excellent customer service skills both face to face and on the telephone
* Excellent telephone manner and switchboard experience
* Some experience in reception work(either paid or voluntary) preferably of dealing calmly and pleasantly with a diverse section of customers
* Excellent organisational skills
* Strong communication and interpersonal skills
* Demonstrable ability to multi-task in a busy area
* Ability to work as part of a team and on own initiative
* Ability to keep calm during busy periods
* Empathetic, caring and understanding of the issues that can impact on the daily lives of older people
Desirable Knowledge, Skills And Experience
* Knowledge of the Housing Sector and One Housing activities.
* Knowledge and understanding of Dementia
* Knowledge of CQC and Senior Living
Decision Making Accountability
* Day to day running of reception area
* Visitor logs
* Ensuring all marketing materials and information is ARCO compliant
* Ensuring staff office(s) and staff kitchens are well stocked and maintained
* Maintain staff records such as emergency contact details
* Ensuring property H & S records are well maintained and up to date (such as the ‘emergency grab pack)
Other Duties
* Ensure that responsibilities for Health and Safety are properly understood and discharged as defined in One Housing’s Health & Safety Policy and that Health & Safety concerns are promptly and clearly communicated to the appropriate people.
* Comply fully with One Housing’s policies and procedures
* Comply with the Equal Opportunity Policy and Diversity Policy
* Comply with the data protection
* Carry out any other reasonable duties as required
About Us
Riverside is one of the UK’s leading not-for-profit social housing and regeneration organisations, owning or managing around 75,000 homes from Irvine to Kent. We are a leading provider of supported housing services, particularly for those affected by homelessness, and our track record of transforming lives and revitalising neighbourhoods dates back over 90 years. We have plans to build over 15,000 affordable homes over the next decade.
Our ways of working
Commitment to Diversity
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Full-time
Job function
* Job function
Administrative
* Industries
Non-profit Organizations
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