Job Description
Role: Operations Manager
Location: Canary Wharf
Job type: Full time / on-site
Salary: £70,000 - £90,000
Join a global integrator with over 30 years of expertise delivering cutting-edge connectivity solutions. Our client is a leader in structured cabling, managed services, and telecom infrastructure, serving organisations across a range of industries. With over 800 experts worldwide and a commitment to innovation, quality, and diversity, this is an exciting opportunity to be part of a company shaping the future of enterprise connectivity.
They are now looking for an experienced Operations Manager to lead the delivery of Managed Services across key client accounts. You’ll oversee large technical teams, ensure commercial performance, maintain client satisfaction, and drive service excellence in a rapidly growing environment.
What You’ll Be Doing
* Lead the operational delivery of multiple managed services contracts within the Telecommunications (Voice & Data) Network Infrastructure space.
* Manage large support teams (40+ staff) deployed across client accounts, ensuring resource optimisation and high-performance standards.
* Collaborate with Service Delivery Managers to ensure contractual deliverables are met and exceeded.
* Drive commercial success across accounts by maximising turnover and profitability.
* Develop strong, long-term client relationships to maintain and grow existing contracts.
* Support the Sales and Marketing teams with RFP responses, client presentations, and identifying new business opportunities.
* Own and manage financial reporting, timesheet approvals, and budget oversight.
* Produce timely and accurate internal and external management reports.
* Lead or contribute to service transitions, ensuring minimal disruption to ongoing operations.
* Track and manage daily operational activities including incident resolution, task completion, and project milestones.
* Act as a senior escalation point for all service-related matters.
* Ensure all documentation, reports, and service records are kept up-to-date in line with both client and internal standards.
* Represent the business as an ambassador for Managed Services, fostering collaboration across departments.
* Support the ongoing development of policies, procedures, and best practices across the services team.
What We’re Looking For
* Extensive experience in a Service Delivery, Operations, or Project Management leadership role.
* Proven ability to manage multimillion-pound managed service contracts.
* Strong technical background in Telecommunications (Voice & Data), Structured Cabling (FTP, UTP, Fibre).
* Skilled in managing and mentoring large teams (40+ people) in customer-facing roles.
* Strong working knowledge of structured cabling standards and telecom infrastructure.
* Expertise in ITSM Ticketing Systems and Asset Management platforms.
* Excellent understanding of change management and service delivery models.
* Highly proficient in Microsoft Office Suite (Word, Excel, Outlook, etc.).
* Excellent organisational and multitasking abilities with a calm approach under pressure.
* Ability to train, onboard, and approve staff training modules.
* Strong leadership and interpersonal skills with a focus on team development and performance management.
* Experience managing 3rd party suppliers and subcontractors.
Bonus Skills (Preferred, Not Essential)
* ITIL® Certification or understanding of ITIL frameworks.