Com or call TCS London Office number 02031552100 with the subject line: “Application Support Request”.
Role: Hardware/Software Technical Specialist
Job Type: Permanent
Hybrid (2-3 days in the office)
Full-time
Ready to utilize your skills & experience in hardware/software integration like Parcel Lockers, ATM & Kiosks?
Join us as a Hardware/Software Technical Specialist.
TCS is a purpose-led transformation company, built on belief. We do not just help businesses to transform through technology. We support them in making a meaningful difference to the people and communities they serve - our clients include some of the biggest brands in the UK and worldwide. For you, it means more to make an impact that matters, through challenging projects which demand ambitious innovation and thought leadership.
The Hardware/Software Technical Specialist will be responsible for troubleshooting, and ongoing maintenance of parcel lockers, KIOSK, ATM systems with integrating IT systems. This role combines a deep understanding of hardware and software systems with the ability to provide high-level technical support and problem-solving for both internal teams and customers. Provide advanced technical support for complex issues related to parcel locker systems, Kiosk, ATM, including hardware malfunctions, software bugs, network issues, and user access problems.
Troubleshoot and resolve issues remotely, working with customers or internal teams to restore system functionality.
Configure system settings, user access controls, and network configurations for newly existing systems.
Optimize system performance by analyzing data from lockers and backend systems and recommending improvements.
Work closely with operations and customer support teams to provide guidance on system performance, troubleshooting, and customer feedback.
Document technical processes and contribute to creating user manuals, training materials, and knowledge bases.
Monitor system logs and security alerts to proactively address any security concerns, ensuring the privacy and integrity of data handled by the lockers.
Maintain accurate records of installations, repairs, system configurations, and support tickets for internal tracking.
Generate reports on system performance, hardware health, and issue resolutions for management review.
Document best practices, troubleshooting steps, and system configurations to improve operational efficiency.
Strong experience in technical support or systems specialist role, ideally working with automated systems or hardware/software integration like Parcel Lockers, ATM & Kiosks.
Strong experience in troubleshooting hardware, software, and networking issues, both remotely and on-site.
Solid understanding of networking concepts (TCP/IP, VPN, Wi-Fi, DNS, DHCP).
Familiarity with operating systems (Linux, Windows, or Android) used in automated systems.
Experience with databases and SQL for backend system interactions.
Knowledge of system monitoring tools and diagnostic software.
Ability to create clear and concise documentation for troubleshooting, installation, and user guides.
Our competitive salary packages feature pension, health care, life assurance, laptop, phone, access to extensive training resources and discounts within the larger Tata network.
We offer health & wellness initiatives and sports events; Diversity, Inclusion and Wellbeing
Tata Consultancy Services UK&I is committed to meeting the accessibility needs of all individuals in accordance with the UK Equality Act 2010 and the UK Human Rights Act 1998.
We welcome and embrace diversity in race, nationality, ethnicity, disability, neurodiversity, gender identity, age, physical ability, gender reassignment, sexual orientation. We are a disability inclusive employer and encourage disabled people to apply for this role.
As a Disability Confident Employer, we offer an interview to applicants with disabilities or long-term conditions who meet the minimum criteria for the role. com with the subject line: “Adjustment Request” or call TCS London Office 02031552100 / +44 204 520 2575 to request an adjustment. Apply online now.