Job overview
The Strategic Performance and Information Service plays a pivotal role offering the following key functions across the organisation:
* Development and facilitation of the Trust’s performance assurance frameworks and processes
* Provision of data, performance and productivity metrics and analytical support
* Submission of mandated statutory information to external stakeholders (nationally and regionally)
* Management of our data warehouse to extract data from various Clinical and trust wide systems ensuring reporting structures meet our internal and external reporting requirements
* Use of advanced analytical tools and techniques to transform data into insightful reports, statistics and key performance indicators
The Head of Strategic Performance and Insight provides senior leadership for the development, delivery, and continuous improvement of performance management, analytics, and insight functions across the organisation. The postholder will play a pivotal role in aligning data insight with strategic priorities, enabling the Board and executive teams to make data-driven decisions that improve outcomes for patients and service users.
This is a highly influential leadership position requiring a blend of technical expertise, performance management capability, and strategic thinking. The postholder will ensure that high-quality analytics underpin service transformation, operational performance, and long-term planning.
Main duties of the job
* Leadership for performance assurance and data insight and intelligence team with responsibility to develop a high-performing multi-disciplinary team of data analysts and performance managers.
* Lead the development and implementation of the Trust’s strategic performance and accountability framework in alignment with corporate objectives and national priorities
* Develop and lead an advanced data insight and intelligence function, integrating business intelligence, predictive modelling, and benchmarking to deliver actionable insights.
* Oversee implementation of Trusts data health framework
* Build strong relationships with stakeholder both internally and externally to develop cohesive performance assurance processes and embed a culture of continuous improvement.
Working for our organisation
We are proud to provide high quality mental health and learning disability services, both inpatient and in the community across five boroughs of Greater Manchester - Bury, Oldham, Rochdale, Stockport and Tameside and Glossop.
Our vision is for a happier and more hopeful life for everyone in our communities and our staff work hard to deliver the very best care for the people who use our services. We’re really proud of our #PennineCarePeople and do everything we can to make sure we’re a great place to work.
All individuals regardless of race, age, disability, ethnicity, nationality, gender, gender reassignment, sexual orientation, religion or belief, marriage and civil partnership are encouraged to apply for this post. We would also encourage applications from individuals with a lived experience of mental illness, either individually or as a carer.
If you come and work for us we will offer a range of benefits and opportunities, including:
* Generous annual leave entitlement for Agenda for Change and Medical and Dental staff.
* Flexible working opportunities to support your work/life balance
* Access to Continued Professional Development
* Involvement in improvement and research activities
* Health and Wellbeing activities and access to an excellent staff wellbeing service
* Access to staff discounts across retail, leisure and travel
Detailed job description and main responsibilities
Strategic Leadership
* Lead the development and implementation of the Trust’s strategic performance and accountability framework in alignment with corporate objectives and national priorities.
* Drive a culture of data-informed decision-making at all levels of the organisation.
* Develop and deliver our approach to providing actionable intelligence for evidence-based decision making
* Provide expert insight and analysis to support strategic planning, system-wide transformation, and population health initiatives.
* Advise executive and clinical leaders on performance trends, risks, and opportunities.
* Oversee implementation of Trusts data health framework
* Represent the service at key senior internal and external performance, data quality and data intelligence meetings.
* Working closely with the Deputy Chief Operating Officer to lead discussions and negotiations with the ICB in relation to contractual performance standards and information schedules ensuring requirements are aligned to the level of commissioned service Review and approve business cases/ investment applications ensuring team resources are fully considered.
Performance Assurance
* Ensure alignment of internal performance assurance processes to the national PAF processes
* Lead the implementation of Internal performance assessment framework
* Oversee the development of the Trust IPR ensuring this meets best practice and encompasses all service area’s
* Review best practice examples for performance assurance processes ensuring these are adopted as appropriate.
* Oversee the development and delivery of comprehensive performance dashboards and reporting systems across all services ensuring board to ward level reporting framework.
* Monitor organisational performance against national standards (e.g. NHS Constitutional Standards, ICB metrics, quality indicators).
* Lead the triangulation of performance, quality, operational and workforce data to generate meaningful insight.
* Provide early warning of performance risks and lead mitigation plans in collaboration with service leads.
* Work with data quality team to develop the data quality strategy/ framework and lead initiatives to drive data quality
* Act as the lead contact with internal / external auditors for data health and performance Audits and oversee responses to reviews and actions in line with agreed timescales.
* Develop and oversee corporate services performance oversight and support process.
* Review and sign off the Integrated Performance Report / internal PAF assessments / data insight reports.
Insight and Intelligence Analytics
* Develop and lead an advanced data insight and intelligence function, integrating business intelligence, predictive modelling, and benchmarking to deliver actionable insights.
* Oversee the development and governance of performance KPIs, ensuring robust methodologies and data quality.
* Champion the use of new data science methodologies, AI, and visualisation tools (e.g. Power BI, SQL, R/Python).
* Foster strong links with system partners to ensure shared intelligence, joint insight, and integrated data solutions.
Governance, Assurance and Risk
* Provide assurance to the Board and regulators by ensuring accurate and timely reporting of performance data.
* Ensure data confidentiality, security, and governance standards are upheld.
* Monitor performance and data insight and intelligence risk registers ensuring risks are identified, managed and reviewed.
Engagement & Collaborative Working
* Build strong relationships with stakeholder both internally and externally to develop cohesive performance assurance processes and embed a culture of continuous improvement.
* Provide leadership and coaching to the performance assurance team and influence multi-disciplinary groups to improve data quality and use of intelligence.
* Collaborate with cross function teams to align data management and analytic initiatives
* To collaborate with peers in other organisations to achieve optimal locality working.
* Represent the organisation at local, regional, and national performance forums as required.
Leadership and People Management
* Leadership for performance assurance and data insight and intelligence team with responsibility to develop a high-performing multi-disciplinary team of data analysts and performance managers.
* Line management of Senior Performance Assurance Manager, and Data Insight and Intelligence Manager. This includes ensuring staff have regular management supervision, monthly reviews and an annual IPDR.
* Responsible for recruitment and all informal and formal procedures for the team.
* Ensure effective succession planning, professional development, and wellbeing support across the team.
* Promote equality, diversity, and inclusion within all aspects of the function.
* Provide leadership and support in line with our Trust Values and Behavioural framework fostering a just culture and motivating the team to achieve personal objectives in line with the services objectives and Trust’s strategy.
* Foster a culture of continuous improvement, innovation, and excellence within the service.
* Manage allocated budget effectively, ensuring value for money and maximising investment.
* Deputise for Associate Director for Strategic Performance / Chief Data Officer as required.
* As and when required and with training act as an Investigating Officer for casework investigations in the Trust.
Person specification
Experience
Essential criteria
* •Substantial experience at a senior level in the NHS or public sector, managing performance and analytics functions.
* •Proven track record in developing and implementing strategic performance frameworks
* •Demonstrable leadership skills with the ability to lead by example and motivate teams
* •Strong track record with internal and external relationship management.
* •Proven experience in delivering large-scale data insight and intelligence workstream
Desirable criteria
* •Experience working in an Integrated Care System or across organisational boundaries.
* •Experience working with NHS national performance assessment frameworks
Knowledge
Essential criteria
* •Deep understanding of NHS regulatory and reporting requirements.
* •Significant Knowledge of performance management frameworks, theories and methodologies.
* •Expert knowledge of advanced statistical techniques and modelling (such as Statistical Process Control, Funnel Plots, modelling future demand, population growth etc.)
* •Knowledge of risk management strategies and frameworks
Skills
Essential criteria
* •Strong leadership, negotiation and influencing skills.
* •Demonstrates the ability to work within broad policies and consult with peers and senior colleagues when necessary
* •Demonstrates trust values and behaviours
* •Strong analytical, problem-solving and decision-making skills
* •Excellent communication skills (in writing and orally) to different levels and across organisations on complex information issues
* •Inclusive leadership style with a passion for developing people.
We also offer virtual application support sessions each month, where you will learn some hints and tips to support you in completing your application form. To secure your place, and to find out more visit the on our website.
Sponsorship - We are an approved sponsoring organisation. Applications will be considered from applicants requiring sponsorship alongside all other applications. Please be aware, not all roles are eligible for sponsorship. You can review the list of eligible role and requirements on the
What happens after your application has been received?
You will be informed about the progress of your application following shortlisting via email. Only applicants who clearly demonstrate the criteria listed in the person specification will be shortlisted for interview. Interview invites will be sent out via email.
What happens if I am offered the position after interview?
The hiring manager will make contact with you to verbally offer you the position. The hiring manager will then inform Recruitment of the decision and provide relevant paperwork. You will be sent a formal conditional offer via email.
What pre-employment checks will I need to complete?
By conducting pre-employment checks, the recruitment team will verify that you meet the pre-conditions of the role you have been offered. Pre-employment checks will be carried out according to. The checks are:
* Identity verification
* Right to work check
* Disclosure and barring service (DBS)/Criminal record check (dependent on role)
* Professional registration and/or qualification check
* Occupational health assessment
* Employment history and reference validation
All applicants external to the NHS will be required to provide their to cover the most recent three years employment. This information will used to validate employment history and references as part of pre-employment checks.
If you are offered a position with us and you require sponsorship to support your right to work, we will review your eligibility in line with. If the role you have been offered is not eligible for sponsorship, and you are not able to evidence own your right to work, your conditional offer could be withdrawn.
What happens when pre-employment checks are complete?
Recruitment will liaise with you and the hiring manager to arrange a start date for your new position. You will then be booked on to a Trust Welcome Session and be sent your Pennine Care NHS Terms and Conditions.
Other important information
* We are committed to equality, diversity, and inclusion (EDI) and recognise the importance of ensuring our diverse service user population is reflected within our workforce. Unfortunately, we know that, at present, there is underrepresentation of our communities in our workforce. We welcome applications from people from diverse communities to help us grow, learn, be better and consider brilliant innovation diverse people bring.
* If you would like to be considered under the disability confident scheme, you will be guaranteed an interview if you meet the essential criteria on the person specification for the post.
* If you require reasonable adjustments to our recruitment process please phone us on 0161 716 3181 at the earliest opportunity. We will support you to complete your application.
* Unfortunately we are not able to guarantee the transfer of lease cars, or cover the costs of early termination charges.
* We have a strict policy on unsolicited contact from recruitment agencies. Please do not contact our hiring managers directly.
We reserve the right to close a vacancy earlier than the advertised closing date if a sufficient number of applications have been received. To ensure you application is considered, please submit at the earliest opportunity.