We are a fast growing, reputable and innovative company with a successful hybrid working style in this digital age. Hood Group is a dynamic, forward thinking customer management business that provides outsourced customer services for well-known UK trusted brands; such as John Lewis Partnership and Ticker Insurance to name a couple.
Are you looking for a role where you can represent a leading brand and deliver outstanding customer service?
Join our team as a Customer Service Advisor in our Call Centre!
As a brand ambassador, you'll be building lasting relationships with our customers, promoting our values with every interaction and ensuring each customer receives an exceptional service.
What will I do in the role?
* The most important part of the job – being our Brand Ambassador
* The first point of contact for all customer queries
* Handling a high volume of inbound and outbound customer calls
* Provide outstanding customer service across telephone, webchat and email. This is usually dealing with existing policies queries, changes, renewals, sales queries, payments and general policy administration.
* Make sure the customer is at the heart of every conversation
* Updating customer records as and when necessary.
What do I need?
* Good customer service experience, ideally in a call centre
* A genuine passion and desire for delivering ‘excellent customer service’
* Ability to be versatile in your approach to adapt your style for each customer
* Ensuring an empathetic approach for all our customers
* Strong written and verbal communication skills
* A true team player
* Strong IT skills; including the ability to compose emails, use Word, Excel, Outlook and other in-house databases
* Tech Savvy, able to move between different systems, conduct more than one webchat at a time and amend templates as necessary for customer enquiries.
* Have the drive and willingness to learn
What are the working hours?
40 hours per week on a rotating shift basis, between the hours 8.00am–8.00pm, Monday to Friday, Saturdays, Sundays & Bank Holidays between the hours 9.00am-5.30pm.
Why work for us?
To be part of a fantastic, supportive team with great progression opportunities, with access to the following benefits;
* “The best job ever!“ feeling
* Salary: £24,960 - £27,040 per annum
* We are offering 31 days annual leave (including bank holidays)
* Employee Assistance Programme
* Incentive of £250 on Refer a friend scheme
* Learning & Development assistance Programme
* Private Health Insurance
* Eye Care Vouchers
* Pension Scheme
And there’s more benefits…….
We have a new, modern, airy office based right in the heart of Southend-on-Sea, just off the high street.
We will provide you with a laptop and any other professional equipment required and you will also receive a working from home allowance.
We require you to have a fast & stable home fibre broadband, with a (proven) minimum consistent speed of 20mbps download & 10mbps upload, available at all times.
We have a robust full time 4 weeks’ training programme that requires you to be in our office for the first 6 months of your employment and be able to travel to our Southend office on a regular basis.
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