Job Description
Murray Recruitment are recruiting an Customer Service Administrator for our client based in Lanarkshire.
This is an excellent opportunity to join a well-established organisation, working as part of a collaborative Administration Team and reporting to the Customer Support Manager. The successful candidate will play a key role in delivering first-class customer service while supporting clients throughout their journey from processing applications to completing essential documentation.
Overview:
The Administrator will be responsible for handling a broad range of administrative tasks, ensuring customers receive exceptional service from initial enquiry through to order completion. This is a varied and rewarding position suited to an organised and customer-focused individual.
Key Responsibilities:
* Provide outstanding customer service, supporting clients throughout their journey.
* Process customer orders efficiently and liaise with colleagues to ensure timely completion.
* Prepare and complete documentation related to finance applications.
* Operate and maintain accurate records using the company’s CRM and partner finance systems.
* Handle telephone enquiries with professionalism and excellent phone manners.
* Meet both individual and team targets.
* Work flexibly and adapt to a fast-paced environment.
Skills & Experience:
* Proven experience within an Administration or Customer Service role.
* Strong IT proficiency, with the ability to work confidently across CRM and finance systems.
* Excellent communication skills, both written and verbal.
* Highly organised with strong attention to detail and self-motivation.
* Ability to learn quickly and adapt to changing priorities.
Offering:
* Salary: £24,000 per annum, with an annual review in June.
* Working Hours: Monday – Friday, 9am – 5pm.
* Holidays: 22 days annual leave plus 8 public holidays.
* Performance-based monthly bonus (approximately £400 per month).
* Generous pension scheme.
* Free on-site parking.
* Employee referral programme.
Not the right role for you? Know someone who would be a great fit? Refer a friend, and if they are successfully placed, you will receive £250 worth of vouchers!