Overview
Customer Consultant at Midland Credit Management, an Encore Capital Group Company. Call Centre Agent based in Hull (HU1 3HA) starting 26th January 2026.
Responsibilities
* Handle inbound and outbound calls, spot patterns and identify potentially vulnerable customers.
* Use active listening skills and questioning techniques to support customers on their route back to financial health.
* Have empathy and resilience, be comfortable talking about difficult subjects and deliver difficult news with care.
* Apply the 4‑week training programme covering vulnerability, support needs, signposting, regulation and system use.
Qualifications
* Regulated by clients; must undergo basic credit check and criminal background check.
* No CCJ, IVA or Bankruptcy on credit file and full right to work in the UK.
Benefits
* Salary: Starting from £25,396.80 (40 hrs per week) and rising with experience.
* Hours: Choose 35, 37.5 or 40 hour contract with flexible 4 or 5 day schedule.
* Monthly bonus potential of around £2000 per year.
* Hybrid working after competency.
* 31 days holiday pro rata, including all bank holidays.
Why Join
We partner with large UK banks and providers, offering a vibrant Hull office, community initiatives and a culture that values well‑being.
Diversity & Inclusion
Diversity and inclusion are very important to us at Wescot and we value diverse talent within our business.
#J-18808-Ljbffr