Social network you want to login/join with:
Position Description
ERT is seeking a Lead Help Desk Specialist to support work at NOAA's National Environmental Satellite, Data, and Information Service (NESDIS). Duties Include:
* Helps supervise the day-to-day operations of the help desk
* Identifies, researches, and resolves complex technical problems
* Creates and manages escalation procedures and ensures service levels are maintained.
* Provide monitoring services for Satellite Systems.
* Identify alarms and alerts and respond in accordance with Government directives and procedures.
* Create tickets and provide daily logs for activities processed.
* Work with Network Teams and management to provide detailed reporting and updates.
* Multitasking within different software platforms in a virtual environment.
* Track & Report Satellite data anomalies via Ticketing and assign to proper team.
* Answer phone calls, View and provide action on Emails (GMAIL)
* Attend weekly meetings to provide feedback to Management
* Provide support to end users on a variety of issues.
* Identifies, researches, and reports unresolved technical problems
* Documents, tracks, and monitors problems to ensure a timely resolution.
Required Skills
* 6+ Years’ experience in relevant professional position.
* Familiar with a variety of the field's concepts, practices, and procedures.
* Has broad experience and judgment to plan and accomplish complicated tasks.
* Detail oriented, organized, and timely.
* Ability to work well independently and in a team setting.
* Work within the team framework created by management and work with team members on assigned projects.
* Basic use of Microsoft suite WORD, EXCEL, also PDF.
* Knowledge of commonly used concepts, practices and procedures within a particular field.
* Ability to lead and direct the work of others.
Must be a US Citizen or Permanent Resident and be able to pass a background investigation to obtain a security badge to enter the applicable government facility.
Education
BS in computer science, related discipline, or equivalent.
Location
Work will be completed on-site in Suitland, MD.
Compensation
The salary range for this role is approximately $54,000 - 98,000/year. This range is a good faith estimate based on similar roles across the organization. ERT uses several factors when extending an offer, including but not limited to, the position's scope and expected duties, a candidate’s work experience, education/training, and key skills.
Benefits
All full-time employees are eligible to participate in our flexible benefits package, which includes:
* Medical, Rx, Dental, and Vision Insurance
* 401(k) retirement plan with company-matching
* Paid Time Off (PTO)
* Basic Life & Supplemental Life
* Health Savings Account, Flexible Spending and Dependent Care Flexible Spending Accounts
* Short-Term & Long-Term Disability
* Employee assistance program (EAP)
* Tuition Reimbursement, Personal Development & Learning Opportunities
* Skills Development & Certifications
* Professional Membership Reimbursement
* Employee Referral Program
* Competitive compensation plan
* Discretionary variable incentive bonuses based on factors such as individual performance, business unit performance, and/or the company’s performance
* Publication and Conference Presentation Awards with bonuses
ERT is a VEVRAA Federal Contractor and Equal Opportunity employer - All qualified applicants will be considered for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.
#J-18808-Ljbffr