Job Description
General Manager - Café, BurnleySalary: £30,000 - £34,000 (depending on experience)Full-time | Permanent
Are you a natural leader with a passion for people and great coffee? Do you thrive in a fast-paced, community-focused environment? Our client is looking for a dynamic and people-focused General Manager to lead their welcoming and much-loved café in Burnley.
About the Role
As General Manager, you’ll be responsible for the day-to-day running of the café, ensuring a high standard of service, smooth operations, and a motivated team. You’ll bring energy, leadership, and an eye for detail — all while keeping customer experience at the heart of everything you do.
What You’ll Do
* Responsible for the delegation of tasks and duties, maintaining high standards of health & safety, and delivering exceptional customer service standards
* Overseeing daily operations, managing and motivating staff, maintaining inventory and ensuring high levels of customer satisfaction
* Demonstrate a passion for great coffee, quality food and people-focused customer service and community engagement
* Ensuring the consistent delivery of brand standards across all food and drink offerings. We pride ourselves on our specialty coffee so Barista experience is essential
* Exemplifying strong leadership and management skills, coupled with the commitment to upholding the highest standards in service, presentation, and team performance
* Strong financial and commercial acumen, including effective stock control/ordering and the maintenance of high standards and food hygiene
* Being hands-on and adaptable - not afraid to get involved in all aspects of the day-to-day operation when required to ensure a smooth and efficient service
* Deliver outstanding customer experiences through warm, friendly and attentive hospitality, efficient till operation, and prompt table service. Handle customer inquiries and feedback with professionalism and care
* Provide flexible support across other areas of the business, such as providing job shadowing to newly onboarded team members, or supporting events and new café mobilisations
* Assisting with catering and special functions when required - contributing to setup, service, and breakdown
About You
We’re looking for someone who:
* Highly organised with great attention to detail and the ability to adapt quickly ever changing priorities and headlines
* Self-motivated with the ability to manage own workload and possess a positive attitude
* A confident communicator with the ability to build strong relationships with colleagues, customers and stakeholders
* Ability to motivate, develop and train team members with a positive approach towards professional development
* Have the ability to ensure brand standards and processes are adhered to by all team members
* Previous experience in a restaurant, café or catering management
* Health & Safety and Food Hygiene qualifications
What’s in it for you?
* Daytime hours, this does include weekends and some flexibility during summer months
* Included in company bonus scheme which relates to realistic and achievable KPI’s
* On site parking
* Free food and drink on duty
* 20% friends and family discount
* Company pension scheme
* 28 days holiday
Our client is more than just a café - it’s a community hub set in the beautiful surroundings of the local Park. You’ll be joining a friendly, passionate team that takes pride in creating a space where people come together, relax, and enjoy great food and drink. If you want to know more or express your interest in the role, apply today.