Join McCarthy Stone as a Relief House Manager – Make a Difference Every Day
Are you passionate about delivering outstanding customer service? Do you thrive in dynamic environments where multitasking and problem-solving are key? If you enjoy organising social events and helping others, we have the perfect opportunity for you
McCarthy Stone is seeking a Relief House Manager to join our dedicated team, covering ad hoc shifts at our beautiful estates in and around Bulcote, Nottinghamshire. This role offers flexible hours to be agreed upon with the Operations Manager, with an hourly rate of £14.50 Plus, you'll receive mileage reimbursement for your travel
Why Work with Us?
At McCarthy Stone, we offer a range of fantastic benefits, including:
* Group personal pension
* Life assurance
* Medical screening
* Comprehensive induction and training
* Excellent career progression opportunities
* The chance to work in stunning surroundings
About the Role
As a Relief House Manager, you will play a vital role in maintaining the high-quality service our residents expect. Your responsibilities will include:
* Welcoming new homeowners and helping them settle in
* Providing a friendly front-of-house service and assisting visitors
* Offering support, guidance, and communication between homeowners, families, and service partners
* Managing the estate, ensuring it is safe, secure, and well-maintained
* Responding to emergencies with professionalism
* Facilitating social interactions and helping homeowners enjoy their retirement
Who You Are
The ideal candidate will have:
* Excellent communication skills and a "can-do" attitude
* Extensive experience in a customer service role
* A professional approach with high standards
* Flexibility and reliability for out-of-hours calls
* Resilience and effective problem-solving skills
* Basic health and safety awareness (preferred)
* Good computer literacy, including Microsoft Word and Outlook
* First aid qualifications (preferred)
Why McCarthy Stone?
Recognised as a great place to work, this role is not just a job—it's a chance to make a positive impact on the lives of older people. If this sounds like the perfect role for you, apply today We review applications as they come in and may fill the position before the closing date.
At McCarthy Stone, we celebrate diversity and welcome applications from all backgrounds.
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About Us
As the UK's leading developer and manager of retirement communities, we provide high quality homes to exacting specifications. As of January 2025, McCarthy Stone operates over 545 developments across the UK for more than 24,200 people.
We believe in championing the role, wellbeing, and happiness of older people in society. We help our customers have a better later life, so they feel more connected, recognised, and valued than ever. In late 2020 we launched the McCarthy Stone Charitable Foundation to support local causes that help older people in need across Britain.
We are proud to have been certified as a Great Place to Work 2025 as well as making the Great Place to Work Wellbeing list
Our Customers
The Benefits
24 days annual leave
Pension
plan
Life
assurance
Employee assistance helpline
Health
screening
Eyecare voucher scheme
Long service award
Testimonials
"I enjoy working for McCarthy and Stone as a House Manager because I am very well supported in my Role by my manager. I am able to make the day to day decisions but always have immediate support on the rare times I need help. It's a breath of Fresh Air working for a focused dynamic company who know what they are trying to achieve as a team."
Linda Diamond – House Manager
"Only at McCarthy Stone can you start in the middle of a pandemic and feel at home within a couple of weeks … it's all about our great people and how welcome they make you feel … even if it was through a screen"
Andrea Waldron - Senior HR Business Partner
"From my first week I felt like part of the team, everyone is helpful and pro-active, which is crucial in a fast paced environment. I've had the opportunity to work on some exciting projects, it's a very 'hands-on' approach here with plenty of opportunity to be involved and play a part in delivering developments."
Emily Bishop - Principal Planning Associate
"Working for McCarthy Stone is a very fulfilling experience. The staff here are all empathetic and professional. Guiding people in purchasing an apartment, watching them settle in and make friends, and then watching them lead a happy and carefree retirement is very rewarding."
Caroline Craig-cordel – Sales Consultant
"I found it inspiring how working in McCarthy Stone gives you a chance to make so many people happier, every day. And what we do is so important to our homeowners In my marketing career before I couldn't dream about customers sharing their thoughts about my campaigns, but here it happens all the time."
Stan Smolyar – Head of Brand
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