Overview
We have a part time Passenger Assistant opportunity available working 16 hours per week. Passenger Assistants provide a vital link for children with or without special educational needs, enabling them to ensure attendance in education. Our vision is to support our children and young people to ensure they are happy, healthy, safe and ambitious so we can help them achieve their potential and dreams.
What will my role look like?
Join NELC as a Passenger Assistant. You will be part of a friendly team who provide an excellent standard of service and support and make a difference to the lives of children and young people eligible for transport provided by our service. Working times are generally arranged around school start and finish times; hours can vary depending on which route you travel, local or neighbouring authority. You will be picked up from your home by our driver and returned after each journey.
Who are we looking for?
You will work closely with children & young people, their parents and carers, showing patience and understanding and be able to communicate with people from all backgrounds, making every journey a positive and enjoyable experience. You may have specialist knowledge of working directly with children with special educational needs. You will be polite, courteous and respectful of confidentiality. A caring, compassionate, and responsible attitude towards children and young adults is essential. A basic knowledge of first aid would be advantageous but is not essential.
Think you can make a difference?
We want to hear from you.
Key Dates
We aim to interview shortlisted candidates w/c 20/10/2025.
Your Application
All applicants are advised to carefully read the information provided in the Role Profile and Person Specification. In order to comply with Safer Recruitment guidelines, the references you provide on this form must meet the below criteria:
* At least one reference must be from your current or most recent employment, placement or work experience (if you are an agency worker at NELC, please provide your agency as a reference).
* You must provide a professional/company email address (we cannot accept personal email addresses).
* References must cover the last 3 years; any reasons for gaps should be detailed on your CV.
Your references will only be requested if you are offered and have accepted a position.
Working Arrangements
This role is a blended working role (the duties of the role may require a blend of home & office working in line with needs of the service).
There are many perks to enjoy when you are part of TeamNEL. As part of your RewardNEL package, you will have up to 26 days leave entitlement (including bank holidays) and enrolment into a local government pension. You will also have access to our exclusive RewardNEL platform. This includes a variety of salary sacrifice schemes including Cycle2Work, Holiday Extra and Tusker (Car Lease), discounts at local coffee shops and bars, direct access to our inhouse wellbeing support, free and discounted local car parking as well as instant access to new savings at major retailers, entertainment and hotels. NELC staff can also benefit from flexible working and excellent training and development opportunities and a Fostering friendly scheme.
* Leave subject to paygrade and length of service.
Need support?
If you need any help applying for this position, please contact Wendy Trask on 07702 338542 (text or call). Wendy can support with digital access as well as offering advice and guidance about completing the different sections of the application form.
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North East Lincolnshire Council is committed to being an inclusive employer, where equality and diversity is recognised, celebrated, and embodied throughout the organisation, becoming a workforce that represents all. We regularly review data to ensure our recruitment processes are fair, transparent and promote equal opportunities for all. We also have an in-house Equalities Champions Group that works to promote and embed inclusivity in the workplace, helping us identify areas where we can take positive action, and make the organisation a safe space for colleagues to feel connected.
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