Administration Supervisor
Leicester / Ipswich / Turvey (multi-site role)
Are you an experienced administrator with a passion for leadership and delivering outstanding customer service? We're looking for an Administration Supervisor to support the day-to-day running of a busy mortgage and protection administration team.
This is a fantastic opportunity to step into a leadership role where you'll play a key part in driving performance, developing people, and ensuring a smooth customer journey from application through to completion.
The Role
You'll support the Administration Team Manager in leading a team of Case Handlers, ensuring applications progress efficiently while maintaining exceptional service standards.
Key responsibilities include:
* Managing and motivating a team to achieve performance targets and SLAs
* Supporting mortgage and protection cases from submission through to completion
* Communicating effectively with advisers, customers, lenders, solicitors, and other stakeholders
* Ensuring all documentation is accurate, complete, and submitted on time
* Monitoring case progress and keeping stakeholders informed
* Delivering coaching, feedback, and regular 1:1s to develop team members
* Maintaining compliance with regulatory requirements and data protection standards
* Contributing to a positive team culture and leading by example
* Deputising for the Administration Team Manager when required
What We're Looking For
Experience
* Previous experience in an administrative leadership or supervisory role
* Background in financial services (mortgages and/or insurance preferred)
* Experience working with multiple stakeholders
Skills & Attributes
* Strong leadership and team development skills
* Excellent communication and organisational abilities
* High attention to detail and a methodical approach
* Ability to prioritise and manage multiple workloads
* Customer-focused with a proactive, solution-oriented mindset
* Resilient, adaptable, and motivated to drive results
* High level of integrity and professionalism
Why Apply?
* Opportunity to lead and shape a high-performing team
* Varied and fast-paced role with real impact on customer outcomes
* Supportive environment with opportunities for development
* Multi-site exposure across the business
Additional Information
* Travel between sites is required, including occasional overnight stays
Office Angels is an equal-opportunities employer who values diversity, equity, and inclusion. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
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