Title: Contact Centre Manager Location: East Midlands 100% office based Term: Permanent Hours: Monday-Friday Salary: Up to £60,000 DOE benefits This is an exciting opportunity for an experienced Contact Centre Manager who has previously working within financial services, to join a growing business. Based East Midlands. Leading a team of up to 75FTE. Do you have excellent leadership skills? Do you follow a task through to end result? Can you drive contact centre performance? Key Responsibilities of the Contact Centre Manager. Proactively managing the contact centre team. Negotiating agreements where appropriate. Working closely with clients to achieve the right outcome. Make referrals for support and provide advice and information. Build excellent customer and stakeholder relationships, both internal and external. Achieve targets and KPIs. Managing team of up to 75FTE Skills and experience Excellent communication skills Previous experience as a Contact Centre Manager within a financial services team. Good verbal and written communication skills. Strong time management & organisation skills. Confident at making decisions and accountable for workload. Adaptable and flexible in an ever-changing environment. Exceptional collaborative skills to work with different departments. Able to work efficiently, both independently and within a team environment.Please follow the link to apply for this Contact Centre Manager role