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Buyer operations manager

Richmond (Greater London)
Operations manager
Posted: 8 June
Offer description

Are you motivated by delivering seamless digital experiences that support world-class events? Do you enjoy working with data, systems and stakeholders to create positive customer outcomes? About our TeamRX Global aims to create unforgettable experiences for attendees and exhibitors through organizing events. Innovation, creativity, and collaboration drive the company to offer exceptional services to clients. About the Role We are looking for a highly organised and detail-oriented Buyer Operations Manager to support the successful delivery of RX Global Travel events, including IBTM, ILTM, WTM and ATM. This is a varied dual-role position combining buyer recruitment and relationship management with digital platform and event systems coordination. In this role, you will be responsible for identifying, recruiting, managing and hosting buyers, while also overseeing the set-up and configuration of event management systems, web CMS, mobile apps, registration forms and attendee portals across the full event lifecycle. You will work closely with internal stakeholders, buyers and partners to ensure systems run smoothly and every touchpoint delivers a seamless, reliable and engaging experience. This opportunity would suit someone who thrives in a fast-paced environment, is confident working across multiple projects at once, picks up new systems quickly, and enjoys balancing operational delivery with stakeholder and customer engagement. Responsibilities Manage and configure SaaS (Hosted Buyer) platforms to support event delivery requirements Coordinate platform setup, registration processes and system delivery across event lifecycles Act as a central liaison to align stakeholders on requirements, timelines and progress Support system integrations, testing (UAT) and continuous platform improvements Identify, log and escalate system issues, collaborating with development teams on solutions Deliver clear and consistent reporting to support decision-making and performance tracking Contribute to buyer recruitment strategies, building strong industry relationships and pipelines Manage buyer communications, database activity and event admin to ensure a smooth customer experience Requirements Strong communication and stakeholder management skills, with a collaborative approach Good organisational skills with the ability to prioritise and manage multiple tasks Experience using data, systems or CRM/database platforms (e.g. Excel, Smartsheet or similar) Comfortable working with digital platforms, systems or process improvements Ability to analyse information and use data to support decision-making Customer-focused mindset with a commitment to delivering a positive experience Proactive and adaptable approach, with the ability to work effectively under pressure Relevant experience in events, recruitment, operations or digital systems (degree or equivalent experience welcomed) Desirable to have EventsAir experience Work in a Way That Works for YouWe promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance, and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals. Working PatternWorking flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive. About the BusinessRX is a global leader in events and exhibitions, leveraging industry expertise, data, and technology to build businesses for individuals, communities, and organisations. With a presence in 25 countries across 41 industry sectors, RX hosts approximately 350 events annually. RX is committed to creating an inclusive work environment for all our people. RX empowers businesses to thrive by leveraging data-driven insights and digital solutions. RX is part of RELX, a global provider of information-based analytics and decision tools for professional and business customers. For more information, visit http://www.rxglobal.com We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here (https://www.relx.com/careers/join-us/benefits) to access benefits specific to your location. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120. Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here. Please read our Candidate Privacy Policy. We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. USA Job Seekers: EEO Know Your Rights. RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive. Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions. Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.

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